SUMMARY/OBJECTIVE Will be responsible for receiving and documenting requests for technical support from office and field employees, following up on open tickets until resolution is found, and assist with additional IT tasks and projects. This person will work closely with employees and will be required to field various questions dealing with computers, mobile devices, and technology. This is a full-time position that will be onsite in the Fond du Lac corporate office.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide technical support to all employees
Answers calls and emails in a timely manner
Document and Track resolutions to all requests
Perform installation, repairing, upgrading and troubleshooting of technical equipment.
VDC software licensing/deployment packages and configuration updates
Software installs, updates and patches
Field Hardware and Software Support for RTSs, Laser Scanner, Drone, Future Technologies
Field Technical updates for Firmware/Software
Field Technical Equipment & Maintenance Tracking
IT limitations problem solving (permissions/access control, data storage & retrieval processes, internal and external transfer speeds, real-time information sharing, data retention, data backup)
Other help desk duties as assigned
A Bachelor’s Degree in Computer Science, Business or related field and minimum of 5 years of technical support experience.
Experience working with VDC or BIM systems is a plus.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Expert knowledge in the information technology field and complex system integration preferably working with construction industry systems and technologies.
Experience working with vendors and third-party sourcing and negotiation.
Experience implementing IT systems and networks.
COMPETENCIES (Refer C.D. Smith Competency Manual)
Planning and Organizing
C.D. Smith is an equal opportunity employer. All qualified applicants will be considered regardless of sex, race, color, religion, national origin, age, disability, or any other protected status under applicable federal, state or local law. Unlawful discrimination or harassment based on any of these characteristics will not be tolerated.