Receptionist / Administrative Assistant
Looking for social services experience? Join our team and change a life!
Waukesha, WI US
Posted 6 days ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Under supervision, this position provides clerical and administrative support to the agency in a variety of areas. This could include general clerical work such as word processing, creating and editing spreadsheets documents and presentations, filing, faxing, meeting and planning preparation taking minutes, as well as receptionist, project based work and other support duties as necessary.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Answers telephone calls and routes or takes a message as appropriate.
  • Warmly greets guests and visitors to the organization.
  • Answers questions and provides general agency information to employees and guests.
  • Creates and edits documents via word processing, spreadsheets and presentations.
  • Supports supervisor in effectively scheduling, delegating to and communicating with staff regarding tasks, responsibilities and deadlines.
  • May schedule meetings and appointments, and facilitates web-based meetings and teleconferences as needed.
  • Types various documents and correspondence. Proofreads all documents for correct grammar, spelling, punctuation, and content.
  • Prepares mailing, shipping, courier services and distributions. Distributes mail to department staff.
  • May take a lead in ensuring office and facilities needs are met and works with vendors as needed.
  • May ensure proper running of office equipment, such as copier, fax, etc. and calling in vendor for problems or routine maintenance as needed.
  • May provide program specific support, which may include billing support functions, data entry and other needed support.
  • Prepares department forms and maintains supplies.
  • Organizes and maintains files. This may be both hard copy and electronic files and databases.
  • May assist in planning, scheduling and preparation for meetings and events.
  • Collaborates with other team members and assists with projects.
  • Other duties/ projects as required.


  • Mileage reimbursement
  • Paid Time Off
  • Service Awards and Recognition
  • Ability to Contribute to 403B
  • Employee Assistance Program


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • This position requires a High School Diploma or equivalent. Associates Degree preferred.
  • Minimum 1 year prior administrative experience required. Associates Degree may be substituted in lieu of prior experience.
  • Proficiency in a variety of software programs (Microsoft Word, Excel, PowerPoint, Outlook, or equivalent) is required.
  • Excellent customer focus including strong telephone skills.
  • Demonstrated professional tact and decorum.
  • Strong word processing skills.
  • Ability to conduct internet research.
  • Strong organizational skills.
  • Solid interpersonal and communication skills (written, verbal and listening).
  • Ability to balance multiple competing priorities and deadlines.
  • Ability to work in a fast-paced environment both independently and as part of a team.



Ability to communicate both in verbal and written format, effectively and efficiently in job. This position interacts with others within and outside the agency and strong communication skills are required.


Working knowledge of computers to allow employee to access computer systems and applications to complete time cards, read and respond to email, and complete required on-line training.

This role will create and edit complex documents, spreadsheets, presentations, etc. This position may need to maintain records and accurate filing systems. This position requires regular use of technology for meetings and communication to include email, conference calls, web-based meetings and webinars, and the use of projectors and video conference equipment.

TRAVEL: Ability to travel on day trips as required, but will be infrequent. Rarely, would overnight travel be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.



High School Diploma/ GED or better.

Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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