Provides expert level technical assistance and customer service skills, supporting and managing Desktop Support software applications and hardware.
Requires extensive knowledge of and experience with Desktop Support technologies, including, but not limited to, desktop client operating systems, desktop applications, desktop/laptop/tablet hardware, network and desktop printer support, mobile phones, and other supported wireless devices and peripherals.
This position receives escalated level support issues from the Help Desk and Enterprise Service Desk.
Experience with a variety of the Desktop Support management concepts, practices, and procedures.
Relies on limited experience and judgment to plan and accomplish goals.
Independently performs a variety of tasks and a certain degree of creativity and latitude is required.
Position provides desktop support to several agencies outside of downtown Madison and must have a vehicle available to travel to those locations.
Ability to be self directed: 4 years Able to work independently
3 years Business Office Applications and Administrative Procedures
3 years Customer Service
4 years Excellent oral and written communication skills
4 years HP
3 years Microsoft Office 2010 Suite
3 year Other skills such as adding memory, video cards, mother boards, hard drives