Claim Status Coordinator
Greendale, WI 
Posted 3 days ago
Job Description

Position Summary:
The Claims Status Coordinator (CSC) reports to the Follow-Up Supervisor.  Employees in this position are responsible for engaging in working relationships with follow up reps in order to be able to work aging and electronic reports daily plus numerous other reports effectively and efficiently.  Responsibilities include but are not limited to the timely submission of additional data for payments, reviewing aging reports, keeping an acceptable range of day outstanding and client/patient relations.  Training for this position will occur in the office; after the completion of the training period, you'd have the ability to work partially in office, and partially at home.
Essential Functions:
  • Analyze, appeal, and /or follow up on accounts receivable aging reports, mainly focusing on charges 0-119 days old
  • Provide above average customer service to clients, patients, and third party payers
  • Work entire A/R as directed
  • Calling insurance companies to inquire on claim status, appeal or for problem resolution
  • Entering initial, subsequent and follow-up tracking notes into system
  • Rebilling accounts
  • Problem resolution, account correction and filing appeals
  • Review and maintain daily/monthly reports for claim errors and potential problems
  • Review zero pays; including problem resolution, account correction
  • Update information on patient accounts received from any and all sources
  • Contact third party payers regarding the status of claims
  • Pull and attach EOB’s as necessary to obtain payment on claims
  • Run standard and otherwise approved special requests for clients
  • Maintain client and patient confidentiality at all times
  • Keep abreast of industry changes
  • Other duties as assigned
Skills, Knowledge and Experience:
  • High school graduate or GED Equivalent
  • Knowledge of ICD-10 and CPT Codes
  • Strong oral and written communication skills
  • Interpersonal skills; detailed oriented
  • Time management and organization skills
  • Ability to work closely in a team environment

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.


Job Summary
Start Date
Employment Term and Type
Regular, Full or Part Time
Hours per Week
Work Hours (i.e. shift)
Salary and Benefits
$12 - $16/hour DOE
Medical, Dental, Vision, 401(K), PTO
Required Education
High School or Equivalent
Required Experience
1+ years
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