Telecom / Network Engineer
Madison, WI 
Posted 24 days ago
Job Description
Project Description:
  • Principally responsible for the design, configuration and support of Automated Call Distribution (ACD) and Voice over Internet Protocol (VoIP) systems.
  • Research enterprise network related technologies. Research, recommend, install, configure and maintain network and server hardware related to ACD and VoIP solutions.
  • Design, configure and support the architecture for the Genesys ACD environment across multiple data centers.
  • Install, configure and upgrade Genesys components.
  • Respond to incidents and outages utilizing standard Service Management and ITIL principles.
  • Support the onboarding of new ACD and VoIP customers from requirements gathering to production go-live.
  • Configures hardware and software to meet business needs, trains others on the solution, and documents the solution for ongoing support.
  • Functions as part of a team. Position requires experience in the technical services and support field as well as experience in network and system administration (DHCP, DNS, routers, firewall, etc.).
  • System Administration/Architecture experience of more than 8 years.
  • Capacity to utilize relevant experience and judgment to plan and accomplish goals, independently as well as in a Team/Project environment.
  • Ability to perform a variety of tasks in a complex, critical enterprise environment. A wide degree of creativity and latitude is expected.

Skill Required:
Must Have:
Application server administration in production environment: 2 years
ACD: 5 years
Telecommunication: Design and configure of ACD, VoIP, and IVR systems: 5 years
Vo/IP Networks: 5 years
Experience with Windows Server: 2 years

Nice to Have:
Linux server administration in production environment: 2 years


Job Summary
Employment Term and Type
Temporary, Full Time
Hours per Week
40 hours
Work Hours (i.e. shift)
8 am-5 pm
Salary and Benefits
$45 - $50/hr.
Required Education
Required Experience
3+ years
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