This position requires people that can successfully communicate on the phone or online with customers and dealers with product or parts issues, then successfully deliver resolutions to these contacts. Successful candidates should have excellent communication (verbal and written) skills, Experience with Technical Support, and Ability to read Engineering Drawings.

Responsibilities

• Conduct communication via phone and/or an online submission tool
• Be able to trouble shoot issues and deliver complete resolution to contacts.
• Compose relevant, timely, complete and accurate part(s) identification information for corrective action.

Requirements

• 1+years’ experience with Parts or Technical Support
• Associate’s or Bachelor’s Degree (Engineering, Mechanical, Agricultural)
• Agricultural and/or Construction field experience