Desktop/Help Desk Technical Support and Incident Anaylsis
Brookfield, WI US
Posted 6 days ago
Job Description

Desktop/Help Desk Technical Support and Incident Anaylsis
Job ID 2018-32584# of Positions 1
Internal Title ContractorPosition Type Contractor
Category Information Technology - ITLocation US-WI-Brookfield
Travel NoneRelocation Offered No
ERP Eligibility Not Eligible for Employee Referral Bonus

For Additional Information Contact Mark Johnson at 206-432-9078 or

Available Shift:

Mail -

  1. Weekend Nights, Sat and Sun from 7pm to 7am and two 8 hour 3rd shifts (11pm-7am)


  1. Weekend Days, Sat and Sun from 7am to 7pm and two 8 hour 1st shifts, M-F(7am-3pm)

Job Title:

Navistar Data Center Operations and Media Technician BROOKFIELD ,WI

Education requirement:

High School with Technical or additional IT job experience, 4 yr. degree preferred

Job Description:

The Senior Data Center Operations position is responsible for managing high impact incidents affecting Navistar's technology systems and environment. The position will require the use of various tools and systems to identify specific situations that require notifications, actions and or escalations to technology owners within Navistar's IT organization.


  • Manage high impact incidents affecting Navistar's technology systems and environments, and act as Major Incident Manager for Major Incidents
  • Ensure all incident stake holders are provided routine status updates for all high impact incidents
  • Manage event systems and support ticking queues within SLAs
  • Ensure operational monitoring, alerting and response procedures for all technology components are up-to-date
  • Ensure team's engagement and support procedures with internal teams and external partners are maintained to provide proper and timely response to address issues and operational support requirements
  • Identify trends to optimize incident processes and monitoring tools
  • Set and enforce standards for the Operations Command Center (OCC)
  • Ensure turnover is properly performed so operational concerns are addressed in a timely manner across shifts and locations
  • Continually seek out improvement opportunities and demonstrate metric-based period over period improvements


Mark Johnson 206-432-9078

Additional Requirements

Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Compliance/Marketing Requirements

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Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Posting

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
4+ years
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