Customer Service Representative
Milwaukee, WI US
Posted 8 days ago
Job Description
                                                                                                                , a division of Hal Leonard, is seeking an outgoing, energetic Ecommerce Customer Service representative to join our team in Milwaukee, WI.  Ideal candidates must have a strong music background (Bachelor’s degree in music preferred); strong oral and written communication skills with excellent grammar and spelling; solid computer skills including strong understanding of email applications, Internet browsers and database programs; the ability to interact with customers to resolve issues in a professional manner; and a customer centric, reliable, conscientious disposition. 
Responsibilities include:
  • Respond to phone and email customer inquiries promptly, accurately and with a friendly demeanor.  Customer inquiries include the following topics.
    • Help in selecting music
    • Answering questions about specific sheet music titles
    • Answering questions regarding specific orders, including order status and estimated shipping times.
    • Help customers with digital sheet music orders
    • Process reshipments and make order corrections
    • Take phone orders
    • Answer questions about store policy or website functionality
  • Being reliable and punctual so that phones and email are fully covered during advertised times.
  • Communicate with publishers, couriers, and other SMP staff as needed to assist customers with problems.
  • Appropriately escalate customer issues or questions to the supervisor and Sheet Music Plus team. Represent the customer’s needs to the Sheet Music Plus team.
  • Record inquiry statistics as requested.
  • Complete other projects as assigned by the Supervisor as needed, including development of templates, training materials, and other customer service related documents.
Send Resumes to:
Hal Leonard
ATTN: Sheet Music Plus
7777 W. Bluemound Road
Milwaukee, WI 53213
Or email:


Job Summary
Employment Term and Type
Regular, Full Time
Salary and Benefits
$30,000 - $35,000 p/yr
Required Education
Bachelor's Degree
Required Experience
1 to 3 years
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