Call Center/Service Desk Support Technician
Franklin, WI 
Posted 15 days ago
Job Description

Codeworks is a locally owned and operated IT Services firm in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Our client located in Franklin, Wisconsin is looking for an experienced Call Center/Service Desk Support Technician to join their team as on a contract basis through the end of the year with a likely extension.

As a Call Center/Service Desk Support Technician, you will be  providing technical support in a contact center. You will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 10,000 supported staff. This role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Your support will be performed over the phone and with remote access software. It will include MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications.

The ideal candidate will have experience with the following:

·        Experience with using and supporting MS Office and Outlook is a plus

·       1 year or more of first level help desk call center experience, preferably in a multi-channel environment (telephone, on-line chat, etc.).

·       Prior experience supporting Office 365 is a plus as well as prior experience using Cherwell for ticket creation is a plus   

·       Must be a customer-focused, self-driven, and  results-oriented individual

·       Strong communications skills

The main support hours are 6am-6pm M-F and you  will be assigned an 8-hour shift within that window. During the assigned shifts, you should expect nearly 100% of your day on the phone. If any time in that 12 hour span has conflicts, these should be brought up at the first interview. 
 For immediate consideration, qualified candidates should send their resumes to   Attn: Angela. Local candidates will be given first priority.


Headquartered in Milwaukee, WI with an additional office in Madison, WI—Codeworks has more than 20 years of experience successfully serving Fortune 1000 companies in Wisconsin, as well as, our client's national locations. Our Recruiting team consists of highly skilled Talent Specialists skilled at evaluating, advising, and connecting IT professionals with new career opportunities that facilitate career growth. Codeworks has been recognized by Inc. Magazine as one of the fastest growing private companies in the US.


Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
Salary and Benefits
Required Education
Certification or Vocational
Required Experience
1 to 4 years
Email this Job to Yourself or a Friend
Indicates required fields