Phone Triage Specialist
Manitowoc, WI US
Posted 13 days ago
Job Description


Come join our growing team! Forefront Dermatology is expanding into new states and continually adding new providers and services. Due to our expansive growth, we have an immediate need for a Medical Concierge – Phone Triage Specialist! Here is your opportunity to be a part of Forefront Dermatology!



The Medical Concierge – Phone Triage is responsible for giving results, relaying information between the provider and the patient and from the patient to the provider, and to schedule appropriate follow up appointments and surgeries. This position must portray confidence, while promoting a friendly, knowledgeable environment for patients, staff and providers.


Essential Functions:

  1. Answer phone in a timely and polite manner.

  2. Take accurate notes and relay the message to the appropriate provider/person.

  3. Maintain accurate logs.

  4. Become very knowledgeable about Dermatology and be able to explain wound care, dermatologic diseases, dermatologic procedures, and dermatologic prescriptions

  5. Accurately schedule appointments for Mohs surgery, excisions, ED&C, follow-up, and recalls.

  6. Perform other related duties as assigned.



  1. Minimum post high-school education in a medical support field: Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse is required.

  2. Must keep current on all state certifications, licenses, and/or registrations to continue employment.


Knowledge, Skills & Abilities:

  1. 1 year of recent medical office experience in a similar capacity is preferred.

  2. Must attend mandatory meetings, which include but are not limited to, Customer Services and Staff Meetings.

  3. Proficient in basic computer functions.

  4. Must be able to understand and spell Dermatologic medical terms and prescriptions.

  5. Must possess excellent customer service, communication and organizational skills.

  6. Ability to operate standard office equipment.

  7. Ability to type a minimum of 40 wpm is preferred.

  8. Must possess attention to detail.

  9. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

  10. Ability to respond positively to constructive criticism and direction from supervisors.

  11. Must demonstrate professional appearance and manner at all times.

  12. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

  13. Ability to maintain confidentiality of information.


Physical Demands:

  1. Ability to communicate in an active multi-office environment.

  2. Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier, etc.).

  3. Ability to communicate via telephone.

  4. Ability to sit for large portions of a workday.


Here are just a few things we offer:

  • Great pay and benefits
  • NO Nights or Weekends
  • Access to health, dental, and vision insurance
  • Company paid life insurance and long term disability
  • Access to voluntary short term disability insurance and additional life insurance
  • Very attactive retirement package
  • Generous PTO / holiday schedule
  • Employee discounts
  • And much more!


Job Summary
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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