Waukesha State Bank Loan Servicing Specialist Loan Servicing Department
Hours: Full Time/Non-Exempt – Department Hours Monday through Friday 8:00 AM to 5:00 PM (Saturdays as needed).
Reports to: Loan Servicing Manager
Overview: The Loan Servicing Specialist is responsible for providing excellent, friendly service to internal and external customers of the bank. Various loan servicing tasks will support our existing portfolio of consumer, mortgage and commercial loans. This position requires strong organizational and technical skills and the ability to maintain a strong working knowledge of regulations and bank policy and procedure.
Providing internal support to Retail, Commercial, and Mortgage Loan staff and all bank personnel on loan account questions and issues
Providing direct customer service for all customer questions and loan related situations that arise
General Loan Maintenance to the ITI system and Check Back review to ensure loan information is accurate and complete
Yearly maintenance & research to include tracking delinquency of property taxes and escrow processing
Scan loan-related documents to ensure records are maintained and accessible
Track and monitor all insurance for changes and cancelations and maintain appropriate logs including the force placement of insurance when necessary, charge accounts within the allotted time permitted
Daily responsibility for several of the following tasks as well as backup responsibility for others:
Prepare property evaluations and zoning checks, and order property inspections & update evaluation spreadsheet calculations monthly
Perform check back of Secondary market loans between file and ITI system
Perform all necessary account maintenance to the ITI system Track construction loan progress including draw requests and ordering final inspections
Track and ensure that all mortgages and titles are in compliance after closing for Secondary market loans
Perform daily and monthly balancing for Fannie Mae, Freddie Mac, G.L. accounts
Prepare correspondence for satisfactions and pay-offs and electronically record satisfactions
Manage monthly PMI reports
Send past due notices for secondary market loans
Track and process year end filings for purchases, acquisitions, and charge-offs
Activate and renew Commercial loans in the Fiserv Premier (ITI)
Process remittance and balancing of Student Loan Portfolio
Electronically record vehicle lien releases
Send appropriate collection and insurance letters to stay in compliance
Handle Returned ACH loan payments
Process Charged-off loan items
Distribute daily reports
Other duties as assigned
Minimum of 1 year in a customer service role in banking preferably in a loan processing environment
Experience with Fiserv’s Premier (ITI) software program
Excellent verbal and written communication and customer service skills
Desire to work in community bank environment and represent WSB in a professional and ethical manner at all times.
Balancing and reconciliation skills
Effective written and oral communication skills
Excellent time management and organization skills with the ability to prioritize and meet deadlines
Excellent analytical skills, accuracy and attention to detail
Strong software and technical skills with proficiency in Microsoft Word and Excel programs
Strong working knowledge of regulations and bank policy and procedure.
Ability to work independently and function effectively in a team environment
Employment with Waukesha State Bank is contingent upon successful completion of a criminal background check and drug screen.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.