Customer Care Representative
Waukesha, WI US
Posted 29 days ago
Job Description
Waukesha State Bank
Customer Care Representative
Customer Service Center


Full-Time/Non-Exempt - Every Saturday required.
Job Duties:
CCRs provide excellent telephone customer service for WSB customers both during and after regular business hours. Typical duties include:
  • Answering questions regarding existing deposit accounts and loans, including balance inquiries, payment information, etc.
  • Transferring funds at customer's request
  • Handling lost/stolen debit cards and ATM cards
  • Gathering needed customer information and then directing calls to the appropriate bank department as necessary
Job Qualifications:
  • 3 - 6 months, recent, Bank Teller experience.
  • Excellent telephone customer service skills
  • Experience with resolving conflict and handling difficult customer situations with tact and professionalism
  • Genuine commitment to friendly customer service
  • Attention to detail and consistent follow-through
  • Strong work ethic and the ability to work independently
  • Desire to work in a fast-paced, team-oriented environment
  • Desire to work in a community bank and represent WSB in a professional and ethical manner at all times
  • Basic computer skills
Preferred Skills: 
  • Retail banking experience
  • Call Center experience
***Bi-Lingual - English/Spanish - are encouraged to apply!!!***

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Required Education
Required Experience
1 to 2 years
 This company is a Federal Contractor
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