Service Desk Technician
MS Office, MS Outlook, VPN, Hardware Troubleshooting
Our client has an immediate need for a Service Desk Technician!
This is a 12+ month contract opportunity with a probability of extension and/or Full Time Employment. Our client is a large, reputable organization in the heart of downtown Milwaukee.
The Service Desk Technician provides primary and advanced client support by taking calls, answering email, responding to tickets, answering support related questions, performing desk-side support, and participating in cross-team projects. This position provides escalated troubleshooting for all technology related service requests and supports related issues for our client's IT department.
*2 years of IT support experience
*Advanced experience supporting Microsoft Windows O/S and Microsoft Office Suite
*Advanced problem solving skills and able to troubleshoot a variety of issues.
*Familiarity with ServiceNow Service Management or other incident tracking systems
*Experience with ITIL methodology, primarily incident and problem management
*Intermediate knowledge of networking concepts and protocols
*Experience using/supporting iOS, Android, and Blackberries
*Strong knowledge of hardware, software and related technology
*Team player with a strong work ethic and operates with a sense of urgency
*Professional, calm, and courteous telephone mannerisms
*Flexible, fast learner with the ability to multi-task
Apply and a Workforce Management professional will reach out to you immediately!