IT Help Desk / Technical Support Analyst - Milwaukee - Win 10, O365, Outlook
Franklin, WI  / Milwaukee, WI 
Posted 12 days ago
Job Description
I have a client in Franklin, Wisconsin, that is going to have multiple level 1 help desk openings with a mid-January 2019 start date.  We can start getting candidates in front of them immediately for this position.

We are a preferred firm for this client, so our candidates truly get a look before most other firms in SE Wisconsin, and we can usually pay the most per hour for the position with this client.

The position will be a 6 month or 12 month contract to start.

Background check and drug screen are required if offered the job.

On-site interview required, likely video call required in order to submit you as a candidate to the position.

No vacation allowed for the first 4 weeks due to training.  First shift position.

For the Level 1 positions:

Ideally in your resume, you would need to have a minimum of 1 year work history experience with the following to be considered.  The client sometimes will look at recent IT college grads who may not have quite the 1 year of experience, but have heavy school experience via internships or classwork.  The client seeks candidates who have previous help desk or desktop support experience, have worked within a ticketing system, have in-depth knowledge of MS Windows and Office, major plus for Outlook troubleshooting, .and are able to explain or communicate effectively to others while resolving issues.  

    -  Microsoft Windows 7/8/10
    -  Microsoft Office 2013/2016/O365 (heavy emphasis on Outlook support, most common issue)
    -  Apple/Mac
    -  Android/iOS mobile device support
    -  Printer, network, Bluetooth, anti-virus, other software
    -  Analyze/troubleshoot basic hardware issues for desktop support roles

Also Required:
    -  Excellent communication skills, ability to explain technical concepts to non-technical audiences
    -  100% phone support position to start, excellent performers will immediately be available for possible transition to higher level roles.  The client can hire you on as a permanent full time           employee at any time.
    -  Have to work within a ticketing system and be able to talk/type at the same time while resolving an issue

If you would like additional information, please apply using the link above, or send your resume in Word format to

Thorough background checks and a drug screen are required for all available positions.


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Required Education
High School or Equivalent
Required Experience
1 to 5 years
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