System/Network Engineer
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Oak Brook, IL US / Chicago, IL US / Milwaukee, WI US
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Posted 15 days ago
Job Description

Duties & Responsibilities:

  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Design, implementation, and support services for Microsoft related technologies: Office 365, Microsoft Azure, Windows Server, Exchange, SQL, SharePoint, etc.
  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, RDS, and Citrix
  • System documentation and consulting services to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Discover opportunities for enhancing client’s environment
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Document internal processes and procedures related to duties and responsibilities- Responsible for entering time and expenses- Work through project tickets and phases as assigned by a Project Manager- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and Abilities Required :

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Education, Experience & Certifications:

  • Bachelor’s degree (B. A.) from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
  • Professional IT Certifications, such as Microsoft, Cisco, VMware, Fortinet, IBM, etc.
  • 2+ years experience in similar role

Language Skills & Reasoning Ability:

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and regulations.
  • Ability to write reports, business correspondence, and process/procedure documents.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization, processes, and procedures is sometimes limited.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be able to type 40 words per minute and speak English fluently

Perks/Benefits:

  • Major medical, dental & vision insurance
  • Long-term disability insurance
  • Life insurance
  • Retirement account matching
  • Technology spending account
  • Paid training allowance
  • Paid time off
  • Business casual dress code
  • Competitive salary based on experience

Disclaimer: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Job Type: Full-time

Job Location:

  • Oak Brook, IL

Required education:

  • Bachelor's

Required experience:

  • architecture network: 2 years
  • network engineering: 2 years
  • infrastructure: 2 years

Required license or certification:

  • Any professional IT certifications

 

Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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