River Run

Technical Services Manager Job at River Run in Glendale, WI; Milwaukee, WI


Technical Services Manager
River Run
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Job Location(s):
Glendale, WI; Milwaukee, WI
Start Date:
Employment Term:
Employment Type:
Full Time
Starting Salary Range:
Not Provided
Required Education:
Associate Degree
Required Experience:
2 to 5 years
Required Security Clearance:
Related Categories:
Management and Supervision, IT - Operations and Support

Position Description


WHO WE ARE - River Run has been providing extraordinary Managed IT services throughout southeastern Wisconsin to keep you “up and running” since 1993. Our four-part support process, team model and network security let you "Experience IT at its best."

VISION - WHY WE ARE HERE - We exist to help our people, our clients, and our community achieve meaningful results. We strive to be the best Information Technology (IT) consulting firm in the world by finding ways to always be better!

MISSION - OUR DIFFERENCE - River Run provides unmatched technology experiences for our clients. We transform the reliability of your network through our R-Managed IT Program and R-Team Model, and measure your happiness through continuous communication and feedback programs. Experience IT at its best!

CORPORATE SOCIAL RESPONSIBILITY - We also invest in the community that we reside in and that supports us. We are active in quarterly events and always give back.

Does this sound like an environment and culture you would love to be a part of? If so, we are looking for a talented individual to become our newest Technical Services Manager.

Some of the day to day responsibilities include:

  • Cultivate and maintain client relationships through scheduled contact via phone and in person.

  • Attend client meetings per client and River Run expectations.

  • Oversee and assist in scheduling of technical resources inside the assigned team.

  • Proactively communicate problems, issues and status updates to clients and appropriate internal personnel.

  • Oversee client documentation to ensure information is current and sufficient.

  • Prioritize, track and review service orders/calls. 

  • Ensure timely resolution, and meeting benchmarks.

  • Identify training opportunities for assigned staff and mentoring opportunities within the team.

  • Evaluate trends in client IT environments and provide feedback to clients timely.

  • Responsible for managing team’s measurables.

  • Collaborate with peer TSMs and ATSMs in analyzing client surveys to identify areas for improvement.

  • General overall management of an IT team at various skill levels.

  • Write and deliver quarterly reviews to team members under your management.

  • Attend non-office hour events.

  • Manage Internal Initiatives as assigned.

Skills and Experience:

  • 2+ years in the IT industry preferred.

  • 5+ years working directly with clients.

  • 2+ years supervisory experience focused on client service.

  • Pleasant phone voice and demeanor

  • Outgoing and confident personality

  • Strong organizational skills

  • Knowledge of Microsoft Office, including but not limited to Outlook and Excel

  • Ability to work with limited direction

  • Strong client and team interaction focusing on:

    • Communication

    • Problem Solving

    • Excellent verbal and written communication skills

  • Ability to multi-task in a fast paced office environment

Associates Degree or equivalent experience in the position requirements.

Must have a reliable vehicle, valid driver’s license and valid insurance.

Physical Demands:
The employee must regularly lift and /or move up to 10 pounds.



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