River Run

Technical Client Service Representative Job at River Run in Glendale, WI; Milwaukee, WI


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Position:
Technical Client Service Representative
Company:
River Run
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Job Location(s):
Glendale, WI; Milwaukee, WI
Start Date:
 
Employment Term:
Regular
Employment Type:
Full Time
Starting Salary Range:
Not Provided
 
Required Education:
Associate Degree
Required Experience:
1 to 2 years
Required Security Clearance:
None
Related Categories:
IT - Operations and Support, Sales - Technical

Position Description

FOCUSED ON CLIENTS, INNOVATIVE, POSITIVE, PRECISE, ENGAGED & COMMUNICATIVE, RESPONSIBLE, DRIVEN

 

WHO WE ARE - River Run has been providing extraordinary Managed IT services throughout southeastern Wisconsin to keep you “up and running” since 1993. Our four-part support process, team model and network security let you "Experience IT at its best."

VISION - WHY WE ARE HERE - We exist to help our people, our clients, and our community achieve meaningful results. We strive to be the best Information Technology (IT) consulting firm in the world by finding ways to always be better!

MISSION - OUR DIFFERENCE - River Run provides unmatched technology experiences for our clients. We transform the reliability of your network through our R-Managed IT Program and R-Team Model, and measure your happiness through continuous communication and feedback programs. Experience IT at its best!

CORPORATE SOCIAL RESPONSIBILITY - We also invest in the community that we reside in and that supports us. We are active in quarterly events and always give back.

Does this sound like an environment and culture you would love to be a part of? If so, we are looking for a talented individual to become our newest Technical Services Manager.

Some of the day to day responsibilities include:

  • Provide Clients customized, appropriate solutions to help them succeed

  • Conduct, research and compile estimates, including customized network design/network infrastructure; workstation custom builds; hardware and application compatabilities; basic hardware/software solutions; and software subscription renewals

  • Partner with Technical Service Managers (TSM), Technicians and Account Executives (AEs) on larger deals

  • Assist Project Managers with parts/hours reconciliation

  • Identify and resolve problems in a timely manner, by skillfully gathering and analyzing information

  • Assist AE’s in maintaining existing Client relationships

  • Communicate directly to existing Clients and Prospects by explaining technology solutions and/or closing deals

  • Assist in training Sales Team on all levels of quotes and new technology

  • Review quotes as requested by Account Executives and other team members

  • Maintain and improve current quality standards (change orders, quoting-related returns, etc.)

  • Follow standards for labor estimates and/or confer with Technical Services Department

  • Develop and maintain relationships with distributors and vendors

  • Conduct research and make internal recommendations on products and issues

  • Stay current on technological advancements and look for innovation opportunities; Attend trade shows to learn about new products and maintain current product knowledge

  • Obtain certifications as required by department

  • Other duties as assigned by the Sales Manager

Skills and Experience 

  • 1-2+ years of Windows/Mac sales experience

  • Knowledge of service-related issues and troubleshooting methodology

  • A proven background in:

    • Network services sales

    • Current hardware/software knowledge  

    • Research aptitude

  • Strong client and team interaction focusing on:

    • Communication

    • Problem Solving

    • Excellent verbal and written communication skills

  • Driven to help clients and provide the right solution

  • Must have strong organizational and prioritization skills

  • Willingness and drive to take on new challenges and hit targets

  • Experience in using PSA/CRM/ERP based programs preferred

  • Must be able to prepare and edit network diagrams using Visio

Transportation:
Must have a reliable car, valid driver’s license and valid vehicle insurance. 

Physical Demands:
The employee must regularly lift and /or move up to 10 pounds, sometimes lift and/or move up to 50 pounds

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