The Product Support Manager is responsible for the leadership and management of one or more products/teams that support customers utilizing the Change Healthcare suite of medical network solutions. This leader will ensure various service channels are appropriately staffed to meet/exceed established operational metrics and customer expectations and will mentor analysts to

Operational Management 40% Oversee all aspects of the Product Support Analysts Maintain appropriate staffing levels and manage overtime Prepare and analyze various monthly/quarterly business performance metrics reports including customer Service Level analyses, headcount justification, team and employee metrics. Establish work flows, implement and enforce best practices a

Research, deep dive into system errors reported by Customers Work closely with development on all aspects of our software that pertains to the customers sprint team. This includes priorities, enhancements, schedules and known projects Assist with high priority escalations from Level 1 and Level 2 team Collaborate with customers to ensure top issues and enhancements are do

Overview of Position The Client Support Team provides 24/7/365 support for Accountable Care and Network Services managed out of our Pensacola, FL office. The Client Support Representative position is primarily responsible for ticket intake, providing tier 1 support and client communications regarding unexpected system outages, CHC and Vendor system scheduled downtimes and

Able to work independently, but also to develop and maintain constructive and cooperative working relationships across multiple functions and geographically diverse sites Install, integrate, repair, and troubleshoot machinery of a complex and involved design requiring a high level of technical skill/knowledge. Ensure all established inspection, testing, quality, and opera

IT End User Services Manager North America Location US WI Racine | US IL Burr Ridge ID 2022 22411 Category ICT Position Type Full time Overview CNH Industrial is a world class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabili

As a combined organization, and is undertaking what is perhaps the central challenge of our times to help drive the transition to net zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn key energy efficiency and grid optimization programs and product

Work with external partners and internal key stakeholders to develop "best in class" Food Safety & Quality Programs, throughout the manufacturing and distribution areas of the supply chain; Serve as an expert resource in developing and maintaining appropriate Quality and Food Safety programs. Partner with Operations Quality and other functional teams to identify potential

and Qualifications Provides phone support in a high volume, fast paced environment, including documenting all customer requests for resolution or information within a service management system. Meets or exceeds standards for resolution and call responsiveness. Routes accurate and detailed descriptions of unresolved problems to the appropriate support personnel. Adapts to p

Provide helpdesk support and troubleshooting PC Imaging Conducting inventory and documentation of Company IT Equipment Assistance with equipment clean up, organization, and recycling Participation with other projects as they arise Requirements IT Intern Skills and Requirements Must be currently enrolled in a 2 or 4 year degree program at an accredited college or universit

Provides IT help desk support to various end users within established timeframes. Installs and configures basic hardware and software to provide computer, network and telephone access to staff. Ensures staff are educated on the effective use of available technology (e.g. network, software, devices) by providing ongoing training and end user support. Analyzes and audits ex

SCHOOL SISTERS OF NOTRE DAME CENTRAL PACIFIC PROVINCE Job Title Information Technology Support Analyst POSTED DATE 9/29/2022 LOCATION Wauwatosa, WI DEPARTMENT Information Technology General Summary The Technology Support Analyst is an experienced technician that under direction will support hardware and software systems, including their installation, maintenance, and life

Include Basic knowledge of the following Networking Concepts (TCP/IP, routing, switching) Hardware knowledge for HP/Dell workstations and servers Firewall Management and Implementation (a plus) Provide remote & onsite IT Technical Support for end users requests in a timely manner Map drives/shares Solve connection issues Remove viruses or spyware Smartphone configuration a

The Temporary Support Associate role is part of the store's overall success and efficiency during a high volume period and supports our brand commitment to provide products to our customers. Among other things, individuals in this role will Receive and process incoming stock deliveries Communicate inventory discrepancies to Management Shift/organize product as sell throug

TIRED OF THE SAME ROUTINE EVERY DAY… READY FOR A CHALLENGING CHANGE? What we hope to find? We’re seeking a hands on “Senior Network Engineer / Architect” to join our creative minded team of professionals. Our development department desires someone that is ready to take their career to the next step, from being a great network engineer to a great n