Vice President - Claims
Germantown, WI 
Posted 1 day ago
Job Description
Vice President - Claims

Germantown Mutual Insurance Company is looking to add a Vice President of Claims to its team!

Germantown Mutual Insurance Company is Wisconsin’s oldest insurance company!  Founded in 1854, we are celebrating our 171st year of providing quality insurance products and great customer service to our policyholders.  A rated by AM Best for over 100 Years, we are a multi-line property and casualty insurance carrier serving customers across Wisconsin and Utah.  Through monthly company-wide staff meetings, frequent departmental meetings, and one-on-ones with management, our employees are engaged and tuned in.  We have been recognized as one of the Milwaukee area’s Best Places to Work and take pride in providing a friendly, caring, and fun environment.

Due to an upcoming retirement, we are looking for a Vice President of Claims to lead our Claims department in providing best in class customer service to our policyholders and claimants.  This person is accountable for the management of all claims functions in order to achieve company goals for loss adjustment expenses, customer service, policyholder retention, and company profitability.  This individual will ensure that claims are evaluated, negotiated, and settled appropriately and within Company guidelines.  This position reports directly to the President and is part of the Executive Management Team.

This is an exciting opportunity for someone with both property and casualty claims experience.

  • Lead a team of 17 claims professionals as they adjust property and casualty claims in the states of Wisconsin and Utah.
  • Partner with the Executive Team in the development and execution of overall claim handling strategy.
  • Establish policies and procedures for all claims employees to assure prompt, accurate, and fair service is provided to all policyholders and claimants.
  • Maintain proper reserving practices in accordance with Company guidelines.
  • Monitor trends within the Property/Casualty insurance industry and communicate findings to the department and Executive Team.
  • Exhibit expert knowledge of contracts, legal requirements, current industry practices, and competitor offerings.
  • Answer correspondence from the OCI.
  • Handle complex claims as necessary, including attending mediations and/or court proceedings.
  • Build and manage business relationships with third parties and vendors.
  • Coach and mentor employees.

  • Minimum 10 years of Claims Management experience.
  • Experience handling both property and casualty claims.
  • Prior executive experience at a property/casualty insurance carrier is preferred.
  • Relevant insurance designations preferred.
  • Business acumen.
  • Excellent communication skills to successfully work with policyholders, claimants, management, agency force, and employees.
  • Ethical conduct.
  • Strong problem-solving skills.

  • We are committed to employees and their growth.
  • We have pretty great benefits.  Our employees have Health, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability insurances.  We have paid holidays, a generous PTO policy, and special summer hours that get you home early on Friday afternoons.
  • We offer a generous 401(k) program that includes a company match and additional discretionary contributions such as Profit Sharing.
  • We are a friendly, fun, casual place to work.


Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
10+ years
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