Coordinator - Volunteer Experience
Milwaukee, WI 
Posted 4 days ago
Position No Longer Available
Position No Longer Available
Job Description
This position will coordinate logistics and project planning for United Way volunteer signature events as part of the five-star volunteer experience.   Special emphasis given to effective volunteer engagement communications,   workplace/community group volunteer experiences (on-site at the workplace, custom projects, out in the community and at the Volunteer Center) and volunteer engagement data/strategic plan collection/reporting.  This position reports to the Vice President, Volunteer Engagement.

Include the following, but are not limited to:

  • Work collaboratively with and provide logistical support to staff who manage assigned accounts,custom group projects and signature events.
  • Manage volunteer event registration process; pre-event volunteer communications; and post-event thank you and customer experience survey.
  • Support project supply ordering, including the identification of and management of vendor relationships
  • Serve as liaison to Community Schools Coordinators and MPS staff to identify  and promote annual volunteer needs/activities.
  • Manage all program elements of Mary Lou’s Closet.
  • Support Manager of Community Volunteerism to execute annual Backpack Coalition efforts and goals.
  • Support United Way’s Diaper Bank activities, including ongoing volunteer events at the Volunteer Center and mobilization of diaper bank donations.
  • Support the logistical needs of the Annual Holiday Giving Tree program, including the compilation and management of gift wish data/communications.
  • Ensure youth and family volunteer engagement opportunities are featured on United Way’s webpage and Volunteers United platform.
  • Analyze Volunteer Engagement Division post-volunteer experience data and report results to Volunteer Engagement team members.
  • Support the preparation of project impact reports for key customers as needed.
  • Manage and support  virtual volunteerism efforts, notes of encouragement, and  other pilot programs as requested.
  • Respond to community group volunteer inquiries (non-workplace) when received and support logistics of volunteer experiences selected.
  • Serve as the division lead in the collection and reporting of division metrics as selected by The Volunteer Engagement Committee and Vice President of Volunteer Engagement.  Prepare dashboards and support strategic plan metrics reporting.
  • Ensure data needs are captured in ANDAR.
  • Evaluate and analyze volunteer engagement experience and event activities yearover year and look for ways to improve processes, volunteer experiences and results.
  • Support the auditing and content review of Volunteers United postings.
  • Other duties as assigned.
Expected Outcome: Project management and logistical support result in positive customer experience.  Engaged volunteers successfully complete meaningful, mission-focused volunteer projects that expand their understanding of United Way’s role in improving lives and the community.  Data collection and management within Volunteer Engagement Division supports the reporting of strategic priority metrics and improves Volunteer Engagement customer management and communications.

  • Increase United Way presence and brand-awareness among project participants and targeted audiences.
  • Manage efficient volunteer registration processes and pre-event/post-event communications.
  • Compose memos, emails, letters and select division correspondence as assigned and needed.
  • Become conversant about the United Way brand, philosophy, mission and background in order to convey and integrate brand messages consistently and appropriately in handling inquiries, questions and interactions with volunteers, vendors, agencies and the public.
  • Publicly present marketing information and key messages to key stakeholders.
Expected Outcomes: Communications are accurate, efficient, professional, consistent and timely across all platforms. Marketing presentations and speaking engagements are professional with quality information that is relevant to the particular audience enabling them to have a greater understanding of United Way and the work done throughout the community.
PERFORMANCE STANDARDs:  All United Way information is held confidential.  There is no disclosure of any internal United Way strategic information or volunteer, vendor or donor information.

This job has no supervisory responsibilities.

High school diploma or GED, with Bachelor’s degree strongly preferred from a four-year college or university in marketing and/or communications, business, nonprofit management, etc.  2-3 years of directly related experience or equivalent combination.   Intermediate experience using Microsoft Word, Excel, PowerPoint, Outlook, Internet.

  • Mission-Focused.  The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
  • Relationship-Oriented.  United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator.  United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven.  United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward.  United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.
  • Demonstrated experience in customer service and relationship building.
  • Excellence in public speaking. 
  • Ability to work independently, take initiative, and think strategically.
  • Demonstrated superior project planning and project management skills.
  • Demonstrated strong writing abilities.
  • Demonstrated skills in preparing and managing project budgets, designing work plans, managing for results and supervising outside vendors.
  • Demonstrated ability to interact with persons of diverse backgrounds.
  • Demonstrated ability to collect, analyze, and present data.
LANGUAGE SKILLS Ability to work in a complex environment using interpersonal skills.  Ability to communicate and work effectively with volunteers and others in the community representing a broad range of interests and background. Ability to read, analyze, and interpret complex materials.  Ability to respond to common inquiries or complaints from internal and external partners and customers.  Ability to write in a prescribed style and format.  Demonstrated excellent verbal and written communication skills with attention to detail and accuracy.  Good understanding of group dynamics and group facilitation skills.  Ability to present information effectively to top management and public groups.

MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to solve practical problems with a variety of variables in situation where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral or diagram form.

DRIVING REQUIREMENTS This job requires driving to attend meetings, make account calls, attend group volunteer events, and to deliver and pick up volunteer event supplies.

The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required (such as loading paper into a paper tray).
  • Ability to uphold to the stress of traveling (in designated positions).
  • Regular, predictable attendance is required; including additional overtime as business demands dictate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (business office with computers, phone, printers and light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.

It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended.  UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.  UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.  UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment. 

It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.  This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions. 

  • United Way of Greater Milwaukee & Waukesha County mandates that all employees be fully vaccinated against COVID 19.  For purposes of this policy, an employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (J&J) as well as timely boosters.
  •  When requested, United Way will provide a reasonable accommodation/medical exemption for any disclosed medical condition or disability of a qualified individual or a sincerely held religious belief which prevents the employee from receiving a COVID-19 vaccination, provided the requested accommodation is reasonable and does not create an undue hardship for United Way and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee.


Position No Longer Available
Job Summary
Employment Term and Type
Regular, Full Time
Salary and Benefits
United Way offers an attractive salary, and excellent benefits that include health, vision, and dental coverage, generous vacation and other paid time off, life insurance, retirement plan, free downtown parking, and much more!
Required Education
High School or Equivalent
Required Experience
2 to 3 years
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