Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Facilitator that is self-motivated, energetic, and a take charge individual.
Responsibilities include:
Proactively, warmly, and respectfully greet and/or direct patients upon arrival
Uphold clinic guidelines and standards related to Patient Confidentiality (HIPPA)
Provide information and assistance to people seeking services and keep patients aware of any appointment delays
Verify/update patient demographics (without verbal prompts) including new patient registration and insurance information
Update accounts and insurance eligibility using EHR’s automatic electronic verification (AEV) for all patients who have not had AEV
Help maintain clinic flow by strategically directing patients into exam rooms in a timely manner
Announce/Communicate patient arrivals/walk-ins/late-early arrivals or other possible factors that may affect flow to team
Facilitate the completion of patient questionnaires
Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed
Monitor and complete reporting projects as assigned
Collect copayments and balances due on the account from patient and maintain accurate billing ledgers/receipts daily
Assist patients with appointment scheduling and other tasks as requested
Resolve all appointments from assigned provider templates by the end of each clinic
Notify team and help expedite rooming of all acutely ill or possibly contagious patients
Maintain cleanliness and order of lobby and desk.
Qualifications include:
High school diploma or GED
Successful completion of in-house training/orientation
Medical experience in a clinic or hospital setting helpful
Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment
Must have leadership and assertiveness skills
Must have a clear voice, a pleasant presentation, along with a pleasant attitude
Familiarity with computers helpful
Ability to relate well to people from diverse ethnic and cultural backgrounds
Phone Calls Please. Qualified applicants may apply online, send resume to Kate Jaeger, Employee Experience Director, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.