Account Follow up Specialist
Milwaukee, WI 
Posted 6 days ago
Job Description
Join our team who is committed to the delivery of the highest quality health care service.  We are seeking a full-time Account Follow-up Specialist that is self-motivated, energetic, and a take charge individual.
Job Responsibilities:
  1. Follow up on all outstanding accounts, third party and self-pay using aging and tickler reports for designated split of accounts.
  2. Assist in maintaining demographic and insurance information of patient accounts.
  3. Verify insurance coverage and primary provider selection when required.
  4. Check the status of unpaid claims, correct/transfer/work, and re-bill when necessary.
  5. Work denials and recoup requests by appealing the decision or adjusting the account appropriately to achieve resolution.
  6. Maintain good customer service when discussing patient account information face-to-face and over the phone.
  7. Assist patients with billing questions and collect balances or set up payment plans for patients where applicable.
  1. High school diploma or GED
  2. A minimum of five years’ experience working with Medical, Physical Therapy and Behavioral Health collections or insurance claims processing.
  3. Bilingual (Spanish/English or Hmong/English) required


Contact Information
Phone Calls Please. Qualified applicants may apply online, send resume to Kate Jaeger, Employee Experience Director, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
1st Shift
Required Education
High School or Equivalent
Required Experience
5 to 10 years
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