Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Waukesha Clinic Manager that is self-motivated, energetic, and a take charge individual.
Job Responsibilities:
Manage, supervise, and coordinate activities and services of the Waukesha Community Health Center (WCHC)
Maintain and maximize effective, efficient, and high-quality patient and client services at the Waukesha Community Health Center
Select, schedule, and assign staff, adjusting hours and assignments as necessary
In collaboration with the Director of each respective business function, orient new staff and assure that training and education needs of staff are met
Oversee performance of all staff assigned long-term to WCHC with the exception of the clinical providers and staff rotation for temporary coverage
Participate in and reinforce QI, Safety and other initiatives, in partnership with the Directors of each respective departments
Provide supervision of staff regarding personnel issues, organizational/clinical policies and procedures, and other administrative issues
Administer disciplinary procedures as needed for poorly performing staff
Maintain employees’ timesheets and process Time and Attendance
Conduct staff meetings for WCHC staff
Assist with monitoring patient flow and making adjustments as needed
Facilitate the resolution of staff miscommunications and disputes
Collaborate with Directors of each business function to ensure standardized job performance in keeping with agency standards
Create a highly positive atmosphere of Customer Service in all areas of the clinic. Participate in organizational Customer Service project as appropriate
Implement organizational policies and procedures and ensure compliance with same (e.g Infection Control, Safety Plan, Joint Commission standards, etc)
Attend meetings at Milwaukee sites related to organizational policies and procedures and other projects and initiatives, as appropriate
Develop and implement Business Development plan to attract more patients to the WCHC in both the medical and mental health service lines
Direct ongoing Business Development through relationship building, marketing, and other methods and techniques as appropriate to the Waukesha community
Attend Waukesha community meetings as needed to promote the WCHC, inform about our services, and create a positive image, reputation, and increased awareness
Participate in the development of the WCHC budget and monitor the performance against budget, make adjustments as needed
Maintain an up-to-date knowledge of health care regulations and oversee WCHC compliance with these regulations (e.g. HIPAA). Comply with all organizational quality and safety regulations
Ensure cleanliness and comfort of the facility (indoors and outdoors) and request improvements as needed
Maintain working relationship with neighbor business members within our shared contract arrangement as well as the tenant in our leased space
Oversee inventory and stocking of materials and supplies utilizing organizational purchasing and inventory processes and standards
Investigate and resolve patient/client complaints and assist with management of disgruntled patients as situations arise
Qualifications:
Bachelor’s Degree in health care administration or business field
Minimum of 5 years’ experience in clinic management
Working knowledge of personnel management and health care administration
Supervisory experience or demonstrated ability to train, supervise and motivate staff
Experience in community health, public health or in a community agency
Ability to relate well to people from diverse ethnic and cultural backgrounds
Proven high level written and oral communication skills
Self-motivated and independent, able to work without direct supervision
No Phone Calls Please. Qualified applicants may apply online, send resume to Sue Raymond, Vice President of Human Resources, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.