Job Summary:

Hosts provide prompt, efficient and courteous service for all guests, while assisting other team members and management in the delivery of a positive dining experience and overall guest satisfaction. 

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greet guests with a friendly and outgoing demeanor and accommodates any special needs or guest requests.   
• Seat guests in a timely manner while engaging them with conversation.  
• Manage the waitlist during high volume periods while providing accurate quotes for wait times. 
• Promptly answers phones and routes calls to the proper custodian.  
• Take reservations into reservation book providing clear and accurate guest information. 
• Knowledgeable in areas of menu reading to effectively field questions from guests, vendors, and phone inquiries. 
• Perform side work before, during and after shift as has ended. 
• Maintains a clean and organized work area/station 
• Assist other team members and management as needed. 
• Assist in maintaining a safe working environment. 
• Present professional demeanor in attire, language, and attitude.  
• Log and perform exchange of moneys for gift certificate purchases.  

Required Skills/Abilities:

• Excellent verbal communication skills. 
• Excellent interpersonal and customer service skills. 
• Basic understanding of administrative and clerical procedures and systems. 
• Ability to communicate with management regarding guest questions and/or comments. 

Physical Requirements:

• Ability to stand for long periods of time. 
• Walking through dining room on carpeted and hard wood flooring. 
• Light/moderate lifting is required. 
• Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends, and holidays.