United Way of Greater Milwaukee & Waukesha County is currently seeking applicants for our 2021 Volunteer Engagement Loaned Executive (LE) position.  This LE role is a full-time (40 hours per week) temporary position from August 2 - December 8, 2021.   

The Volunteer Engagement Loaned Executive assists in the successful planning, administration and facilitation of United Way’s largest volunteer engagement timeframe –the annual fall component of the “Seasons of Caring”, which takes place throughout the duration of the Community Giving Campaign. This individual will also assist with additional signature volunteer activities as needed.   

The Volunteer Engagement LE also oversees and executes the administrative tasks and many tactical details needed to deliver exceptional volunteer experiences to corporate and community groups throughout Greater Milwaukee and Waukesha County by leveraging superior customer service, precise project and event planning and management in addition to positive relationship building.  The ideal candidate has an interest in project management with excellent customer service and time management skills.  In addition, the candidate has solid writing and dynamic public speaking skills, can easily manage multiple projects at one time and is a self-starter who can execute tasks with little direction and oversight. Perhaps most important is the comfortability this individual has with facilitating both in-person and virtual presentations and events, sometimes utilizing Zoom and Facebook Live to engage workplaces and community members, connecting with new contacts by way of phone or virtual conferencing software and producing online experiences. The candidate must have high technology proficiency using a variety of different platforms and superior speaking and presentation skills.  

Volunteer Coordination/Management Duties & Responsibilities 

• Assist in the scheduling, facilitation and promotion of United Way’s annual fall Season of Caring Volunteer program and all fall Signature volunteer efforts, in-person and virtual opportunities in addition to managing key customer volunteer experiences with local workplaces as assigned.  

• Solicit and research virtual and remote volunteer project options for corporate and community partners and teams on an ongoing basis. 

• Manage logistical details regarding volunteer projects providing exceptional customer service and consultation from start to finish to all customers and workplace groups; in addition, responding to all inquiries or concerns within 48 business hours. 

• Ensure data compliance with United Way’s existing internal donor management systems, managing the collection of key metrics data, event surveys, in-person feedback and basic stats on all volunteer efforts. 

• Manage the follow-up thank you process and social media recognition to all volunteer groups on an ongoing basis.  

• Conduct reminder and check-in calls and email correspondence to all volunteer coordinators and possibly individual volunteers at both companies and nonprofit agency partners prior to their volunteer projects and field any final questions. 

• Assist with the promotion and facilitation of the annual Holiday Giving Tree Program supporting data entry, email communications and distribution of information to nonprofits and corporate groups.  

• Work in partnership with 20+ workplace account Loaned Executives to develop strategies and provide materials for increased awareness and participation in the fall ‘Season of Caring’ and year-round volunteer engagement efforts. 

• Create and enhance virtual volunteer toolkits for our workplaces and help to create customized volunteer plans. 

• Assist with any key volunteer efforts facilitated throughout the fall which may involve prepping kit pack bundles, staging volunteer efforts at local organizations, managing kit pack pick-up and return efforts, among other duties as assigned.  

Communications & Administrative Duties & Responsibilities 

• Assist with the administrative affairs of the Volunteer Engagement Department, including general organizing, project planning, basic data management and collection, event and volunteer project scheduling, basic business correspondence and follow-through. 

• Anticipate potential problems and develop solutions, following through to ensure preparedness and orderliness. 

• Use Microsoft Office including Word, Excel, PowerPoint and Outlook for effective division administration. 

• Assist with coordination of details for volunteer, corporate and campaign activities as assigned. 

• Write and develop basic copy and content for general volunteer-related communications. 

• Maintain and organize shared promotional materials.  

Why Apply? 

• LEs gain comprehensive sales, management and presentation skills. 

• LEs are exposed to unique professional development and networking opportunities. 

• LEs can increase their confidence, executive presence and leadership abilities. 

• LEs strengthen their knowledge of community issues and organizations that address those issues. 

Additional Requirements 

• Bachelor’s degree from a four-year college or university in marketing and/or communications, business, etc. 

• 1-2 years of directly related experience or equivalent combination.  Experience in customer service and event/project planning and volunteer programs preferred.  Candidate should demonstrate top notch interpersonal communication skills as well as excellent writing and editing skills, in addition to demonstrated success in public speaking. 

• Demonstrated success in customer service excellence, project management, and event coordination, problem solving and working with and motivating a diverse constituency. 

• Must have a reliable car and driver’s license, as this particular role does involve local travel throughout the business day. 

• Proficiency in MS Word, PowerPoint, Excel and Outlook (for email and shared calendars). 

• High technology proficiency (to run webinars and videography) and dynamic presentation skills. 

• Phone computer and internet access outside of the office, to work remotely if necessary. 

• Strong written and verbal communication skills – especially email and phone etiquette. 

                                                                                                                                Equal Opportunity Employer 

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