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IT - System Analyst
Milwaukee, WI
Job Description
Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time IT - System Analyst that is self-motivated, energetic, and a take charge individual.
General Statement of Duties:
This role is responsible for support, configuration and deployment of clinical systems used by SSCHC. The primary system is our hosted electronic health record. As part of Information Systems (IS), this role works as part of a team to directly interact with the userbase, including our care teams and providers, as well as hosting providers to understand the needs of the organization and will be a key resource as we move from Greenway Intergy EMR to EPIC. By understanding the needs, through requirements gathering and interaction with these teams, the Clinical Systems Analyst will develop processes to provide solutions that offer accurate, secure, and efficient patient care, provider workflows and medical and billing information for patients, providers, and clinics. This will be achieved through effective use of the system as well as development of detailed and accurate reporting solutions. As part of IS, this role will not be limited to the support of the EPIC solution alone but will be engaged with clinical solutions throughout the organization in this same way to develop improved workflows and data analysis.
Responsibilities:
Qualifications:
General Statement of Duties:
This role is responsible for support, configuration and deployment of clinical systems used by SSCHC. The primary system is our hosted electronic health record. As part of Information Systems (IS), this role works as part of a team to directly interact with the userbase, including our care teams and providers, as well as hosting providers to understand the needs of the organization and will be a key resource as we move from Greenway Intergy EMR to EPIC. By understanding the needs, through requirements gathering and interaction with these teams, the Clinical Systems Analyst will develop processes to provide solutions that offer accurate, secure, and efficient patient care, provider workflows and medical and billing information for patients, providers, and clinics. This will be achieved through effective use of the system as well as development of detailed and accurate reporting solutions. As part of IS, this role will not be limited to the support of the EPIC solution alone but will be engaged with clinical solutions throughout the organization in this same way to develop improved workflows and data analysis.
Responsibilities:
- Participate in the implementation of new clinical information systems, as well as maintaining, patching, and updating these systems when appropriate.
- Work with the members of SSCHC when upgrades or updates are required to ensure understanding of changes to workflows and processes to ensure help to ensure continuity of operations.
- While gathering requirements, provide technical expertise on the processes and workflows within the health record to ensure effective utilization of the system and to avoid unintended consequences that change may create.
- Aid in the development and implementation of workflows within the clinical systems to ensure accuracy and efficiency as well as provide quality assurance to workflows.
- Work with both clinical and technical staff as well as partner as appropriate to address and prepare for upgrades, integrations and related issues, process improvement efforts and break fix issues as required to support the use of clinical systems.
- Lead training efforts for individuals and groups as appropriate.
- Build, design, test, and document new functionality in systems as appropriate.
- Regularly evaluate and recommend process improvements when identified.
- Coordinate training and communication within the organization as required.
- Aid in the development of appropriate policy and process around utilization of clinical systems to ensure that all clinical information systems operate according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements, including HIPAA.
- Coordinates and manages reporting needs and data analysis for the organization. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost-effective manner.
- Develops and maintains appropriate technical and user documentation, including complete user manuals, FAQs and help files.
Qualifications:
- Associates degree with a minimum of 5 years of experience in healthcare, with at least 3 of these years in a role that can be shown to be similar in nature and scope.
- Demonstrated ability to plan, implement and support systems in a complex health care environment.
- Experience with Electronic Health record solutions, EPIC preferred.
- Experience preferably will include exposure to cloud-based solutions providers.
- Experience will preferably include work with a FQHC organization.
- Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.
- Direct leadership responsibility for process improvement in previous roles.
- Ability to analyze and resolve complex issues, both logical and interpersonal.
- Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education.
- Ability to negotiate and defuse conflict.
- Self-motivator, independent, cooperative, flexible, creative.
- Ability to communicate effectively with individuals from line staff to providers with varied cultural backgrounds.
- Supervisory experience or demonstrated ability to train, supervise and motivate staff.
Contact Information
No Phone Calls Please. Qualified applicants may apply online, send resume to Sue Raymond, Vice President of Human Resources, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Job Summary
Start Date
Immediately
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Required Education
Associate Degree
Required Experience
5+ years
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