Patient Services Representative - Facilitator Waukesha
Waukesha, WI 
Posted 18 days ago
Job Description
Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Patient Services Representative - Facilitator (Waukesha) that is self-motivated, energetic, and a take charge individual.

Responsibilities include: Proactively, warmly, and respectfully greet and/or direct patients upon arrival, proactively upholding clinic guidelines and standards related to patient confidentiality, provide information and assistance to people seeking services and keep patients aware of any appointment delays, help maintain clinic flow by strategically directing patients into exam rooms in a timely manner, verify/update patient demographics (without verbal prompt) and insurance information, announce/communicate patient arrivals/walk-ins/late-early arrivals or other possible factors that may effect flow to team, collect on-site payments from patient and maintain related billing ledgers/receipts on a daily basis, assist clinical team with patient calls/form pick-ups/reminder letters/monitoring clinical tasks/appointment scheduling/other tasks as requested, obtain accurate vital signs and other basic rooming information as assigned.

Successful applicants will have the following:
  1. High school diploma or GED
  2. Medical experience in a clinic or hospital setting helpful
  3. Dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment
  4. Must have a clear voice along with a pleasant attitude
  5. Bilingual (Spanish/English) preferred 
  6. Familiarity with computers helpful


Contact Information
No Phone Calls Please. Qualified applicants may apply online, send resume to Sue Raymond, Vice President of Human Resources, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
1st Shift
Required Education
High School or Equivalent
Required Experience
1+ years
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