The Bartolotta Restaurants is looking for a self-motivated IT Desktop Support Technician with a customer-centric attitude to join their team!
Reporting to the IT Administrator, the Desktop Support Technician will provide the first point of contact and support for all IT requests and issues submitted by the staff of the Bartolotta Restaurants (which includes 17 locations across Milwaukee). The ideal individual will have the ability to exercise good judgement in a variety of situations, with strong written and verbal communication, time management, problem solving/resolution strategies, organizational skills, and the ability to maintain a realistic balance among multiple priorities while providing front line computing support.
Provide remote and desktop, in-person, support
Vet, prioritize, escalate and close help desk tickets
Support Windows and Mac Operating systems
Manage assets including set up, imaging, virus and malware remediation and documentation
Welcome and onboard new employees with accounts and computing devices
Support and manage multi-function printers, mobile phones and tablets
Support Point of Sale (POS) systems and services
Support user accounts and Identity Management
Maintain IDMs and MDFs
Other work and projects as assigned
At least 2 years working in a similar role
Required experience with:
Advanced working experience with Windows and Apple Operating Systems, required.
Hardware break/fix, mobile device support for tablets, smart phones, general troubleshooting of voice and data networks, required.
Help desk ticketing and documentation.
Troubleshooting multifunction and standalone print devices
Preferred experience with:
Point of sale, PCI compliance, working inside an IDM, MDF
A passion for serving others.
A desire to provide white glove, VIP service support.
Excellent written and oral communications.
Excellent organizational skills and an ability to prioritize tasks.
Transportation for onsite work at multiple locations.
Able to adjust quickly to a fast pace environment.
Associates Degree in Information Technology
Or at least 5 years of working experience with progression
Comptia A+ Certified
Or similar work experience and qualifications
Ability to lift and move objects weighing 50 pounds or less.
Able to sit or stand for long periods throughout the day.
Use hands to handle, control, and manage tools of work.
Location: The Bartolotta Restaurants
Full Time - Evening, Weekend, and On-Calll Availability Required
Direct Supervisor: IT Administrator