+ Receive shipping, billing, and keying issues and/or complaints from distributors, service stations, end-users, sales reps, branches and various other departments within the Company.
+ Process an average of 25+ issues per day.
+ Perform error analysis and initiate error notifications.
+ Use good judgment to determine, based on weight, if a shipment was short, or if a denial letter should be written.
+ Analyze complaints and resolve billing issues accordingly.
+ Initiate credits/repla