Insurance Collection Rep
Zion, IL 
Posted 10 days ago
Position No Longer Available
Position No Longer Available
Job Description
Job DescriptionInsurance Collection RepCancer care is all we doHope in healingCancer Treatment Centers of America (CTCA ) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients' quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.Job Description:Hours: Mon - Fri DaysJob Summary:The Insurance Collection Rep(Account Follow Up) role is responsible for the reimbursement and/or resolution of patient account balances and is accountable for complete follow-up tactics working accounts to exhaustion maximizing reimbursement. This role performs account management and analysis; as well as complete, timely, and accurate follow up of patient or insurance (hospital or physician) account balances with the objective of optimizing insurance reimbursement and ensuring that our patients receive the best CTCA has to offer in account management. An Account Follow-up Rep may be responsible for working account balances in any of the following areas:* Insurance Collection (Account Follow-up) (hospital or physician), which may include a focus on claims denied by insurance carriers or paid incorrectly (expected reimbursement).* Administration of financial programs supporting the patient with medical balances such as Financial Assistance, Co-pay Assistance, Free Drug, Drug Replacement, etc.* Self-pay Account Follow-up focusing on the collection of the patient responsibility portion left by insurance leveraging assistance programs and tools. This area includes the inbound call center and outbound follow-up.Education/Experience Level* Must have a high school diploma or equivalent* Associates degree in related field is preferred. BA/BS is desired* Must have a minimum of 3 years of A/R experience in a hospital or physician healthcare setting including insurance and self-pay healthcare collections/billing as well as insurance verification experience with demonstrated analytical capabilityKnowledge and Skills* Solid knowledge of medical terminology, ICD codes, CPT/HCPC's codes. Familiar with Medicare Bad Debt laws and requirements, and Fair Debt Collection Laws* Understanding of insurance contracts, reimbursement methodologies, and payer medical policy* Experience with account (or data) reconciliation, balancing* Ability to interpret EOBs and navigate patient insurance policies* Knowledge of collection agency work, probate courts and its requirements, and bankruptcy laws and regulations* Advanced written and verbal communication skills* Proficient with technology, spreadsheet management skills, with the ability to analyze trends.* Excellent organizational skills, ability to manage multiple priorities and responsibilities.* Outstanding communication and customer service skills.* Must be willing to travel, as needed#AF-HJWe win togetherEach CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you're ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.Visit: to begin your journey.
Associated topics: account, balance, bilingual, collector, due, insurance, loss, mortgage, pay, treasurer


Position No Longer Available
Job Summary
Cancer Treatment Centers of America
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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