General Statement of Duties: The Technical Support Specialist's role is to ensure proper computer and related peripheral equipment operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics, preventative maintenance tasks, setup of and configuration of new equipment and software solutions as well as responding to service and support requests from staff tracked via an organizationally identified request tracking tools. This role requires both direct user interaction and remote support of staff who may be working both on site and off site.
Job Responsibilities:
Support Activities
Qualifications: