Seasonal Contact Center Representative - $14.50/hour + signing bonus
If you are excellent at helping people on the phone, then Diggers Hotline is the place for you!
New Berlin, WI 
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Posted 1 day ago
Job Description

Are you a people person who likes to help people? Do you have the experience and drive to work in a scripted call center environment?  If so, Diggers Hotline, Wisconsin’s One Call Notification Center might be for YOU – Let’s Talk! 

We are hiring Seasonal Contact Center Representatives for various full-time & part-time shifts covering 1st and 2nd shift in our 24x7 center, headquartered in New Berlin! Come and join our Team! Diggers Hotline is looking for talented individuals who will be responsible for answering inbound calls in a fast-paced call center environment. As a CCR, using a script and your mapping/spatial recognition skills, you will respond to inquiries and perform ticket processing duties for utilities, contractors, and homeowners from throughout the State of Wisconsin to ensure safe excavation.  Applicants with two years of call center experience with one employer are preferred.

WAGE: $14.50 per hour; not negotiable. *Up to $500 in signing and retention bonuses available.  Health insurance offered to FT seasonal employees after waiting period.

PAID TRAINING: You MUST be available every day for the entire 4-week training period. Attendance is critical to success! We are recruiting for three training start dates: February 1, 2021, March 1, 2021 and March 28, 2021. Training is Monday through Friday, 8am to 2:30pm OR 3pm to 9:30pm; including a 30-minute unpaid lunch. 

What makes someone successful at Diggers Hotline - Are you qualified?  

• Do you have knowledge of, and ability to, work within the structure of a call center environment?
• Reporting to work and being on time is crucial to your success.  Do you have the ability to adhere to a work schedule?
• Are you able to communicate clearly and effectively with confidence and tact? Can you listen effectively and problem-solve?
• Do you have strong computer skills that include general keyboarding & program navigation?  Are you able to read & interpret documents such as policy and procedure manuals – can you read a map and have the ability to identify north, south, east, & west?
• Can you work within a team or independently with minimal supervision? Are you cooperative and willing to put forth effort to achieve group/individual goals?

If you answered “YES” to these questions…THEN LET’S TALK!

We take our employees health and safety very seriously.  We have many Covid-19 precautions in place for interviews, training and working!

 

 

Special Notes/Instructions
Shift availability will be discussed during interviews, and schedule set during training. Now the legal stuff: Diggers Hotline is a drug-free environment. Employment is contingent upon successfully passing a drug screening. No phone calls, please! Qualified applicants will be contacted. EOE
Contact Information
TO BEGIN THE APPLICATION PROCESS and to submit your resume, please continue by clicking APPLY NOW below!
Job Summary
Start Date
February 1, March 1, or March 28
Employment Term and Type
Regular, Full Time
Hours per Week
20-40
Work Hours (i.e. shift)
1st and 2nd Shift
Salary and Benefits
$14.50
Signing and Retention Bonus available up to $500; Medical insurance offered to full time seasonal employees; Possibility of permanent employment once seasonal work is complete.
Required Education
Open
Required Experience
2+ years
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