e-Commerce Customer Service Representative
Elkhorn, WI 
Posted 1 month ago
Position No Longer Available
Position No Longer Available
Job Description

e-Commerce Customer Service Representative Job Description:

  • Monitor and correct EDI order processing as necessary and escalate when needed
  • Monitor dealer digital listings for adherence with established guidelines and take corrective action when needed
  • Be Subject Matter Expert (SME) related to online partner item setup and maintenance including merging SKUs/ASINS, parent/child relationships, product images, product benefits, and pricing
  • Direct communications with B2B customers via phone and email on daily basis:
    • Facilitate the flow of accurate information with the customers and prospects
    • Order processing, updates, cancellations
    • Investigate and determine chargebacks or credit accuracy
    • Providing quality service and follow-up in all interactions
    • Outbound calls to dealers and vendors
  • Build long-term relationships with customers and vendors by understanding:
    • Issues, needs and concerns
    • Seek answers to questions within the materials and tools available
  • Coordinate with Customer Service to respond to all customer inquiries and update responses with vendor portals
  • Assist with monthly assessment of dealer sales, adherence to Arrow sales policies
  • Work with marketing to ensure digital assets are available to drive sales
  • Customer Service support and back-up as needed

e-Commerce Customer Service Representative Job Requirements:

  • High School Diploma, or GED, & 5 years’ experience with customer support, business analysis, order management, sales/sales support, OR an Associates' degree & 3 years’ experience OR Bachelors’ Degree and 1 year experience.
  • Prefer experience with online marketplace and EDI systems and customers
  • Demonstrated knowledge of computer technology (Amazon Seller Central, Wayfair Extranet, HSN ECO, Microsoft Dynamics GP, EDI, MS SharePoint, and strong familiarity with Microsoft 365)
  • Experience with coordinating, merchandising, and assisting with video content creation
  • Ability to handle multiple and simultaneous projects from start to finish with little supervision

This is a family friendly environment where teamwork and collaboration is valued, and casual dress is an option. Enjoy a benefit package that includes medical, dental, vision, and life insurance; short and long term disability; health and dependent care flexible spending accounts; paid holidays, vacation, sick, personal time AND charity volunteer time; 401K and monthly and annual bonuses.


Resumes can be sent to jobs@completestaff.net


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Shift: 1
Salary and Benefits
$30,000 - 35,000 per year
Required Education
High School or Equivalent
Required Experience
5+ years
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