e-Commerce Customer Service Representative Job Description:

• Monitor and correct EDI order processing as necessary and escalate when needed
• Monitor dealer digital listings for adherence with established guidelines and take corrective action when needed
• Be Subject Matter Expert (SME) related to online partner item setup and maintenance including merging SKUs/ASINS, parent/child relationships, product images, product benefits, and pricing
• Direct communications with B2B customers via phone and email on daily basis:
  • Facilitate the flow of accurate information with the customers and prospects
  • Order processing, updates, cancellations
  • Investigate and determine chargebacks or credit accuracy
  • Providing quality service and follow-up in all interactions
  • Outbound calls to dealers and vendors
• Build long-term relationships with customers and vendors by understanding:
  • Issues, needs and concerns
  • Seek answers to questions within the materials and tools available
• Coordinate with Customer Service to respond to all customer inquiries and update responses with vendor portals
• Assist with monthly assessment of dealer sales, adherence to Arrow sales policies
• Work with marketing to ensure digital assets are available to drive sales
• Customer Service support and back-up as needed

e-Commerce Customer Service Representative Job Requirements:

• High School Diploma, or GED, & 5 years’ experience with customer support, business analysis, order management, sales/sales support, OR an Associates' degree & 3 years’ experience OR Bachelors’ Degree and 1 year experience.
• Prefer experience with online marketplace and EDI systems and customers
• Demonstrated knowledge of computer technology (Amazon Seller Central, Wayfair Extranet, HSN ECO, Microsoft Dynamics GP, EDI, MS SharePoint, and strong familiarity with Microsoft 365)
• Experience with coordinating, merchandising, and assisting with video content creation
• Ability to handle multiple and simultaneous projects from start to finish with little supervision

This is a family friendly environment where teamwork and collaboration is valued, and casual dress is an option. Enjoy a benefit package that includes medical, dental, vision, and life insurance; short and long term disability; health and dependent care flexible spending accounts; paid holidays, vacation, sick, personal time AND charity volunteer time; 401K and monthly and annual bonuses.

CS-ELK

Resumes can be sent to jobs@completestaff.net