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Patient Service Representative-Facilitator
Milwaukee, WI
Job Description
Join our team who is committed to the delivery of the highest quality health care service. We are seeking a full-time Facilitator that is self-motivated, energetic, and a take charge individual.
Responsibilities include:
Responsibilities include:
- Proactively, warmly, and respectfully greet and/or direct patients upon arrival
- Uphold clinic guidelines and standards related to Patient Confidentiality (HIPPA)
- Provide information and assistance to people seeking services and keep patients aware of any appointment delays
- Verify/update patient demographics (without verbal prompts) including new patient registration and insurance information
- Update accounts and insurance eligibility using EHR’s automatic electronic verification (AEV) for all patients who have not had AEV
- Help maintain clinic flow by strategically directing patients into exam rooms in a timely manner
- Announce/Communicate patient arrivals/walk-ins/late-early arrivals or other possible factors that may affect flow to team
- Facilitate the completion of patient questionnaires
- Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed
- Monitor and complete reporting projects as assigned
- Collect copayments and balances due on the account from patient and maintain accurate billing ledgers/receipts daily
- Assist patients with appointment scheduling and other tasks as requested
- Resolve all appointments from assigned provider templates by the end of each clinic
- Notify team and help expedite rooming of all acutely ill or possibly contagious patients
- Maintain cleanliness and order of lobby and desk.
- Participate in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule
- Perform Call Center responsibilities as assigned
- Offer workflow, safety, morale related improvement suggestions
- Alert appropriate staff about possible safety or confidentiality issues
- High school diploma or GED
- Successful completion of in-house training/orientation
- Medical experience in a clinic or hospital setting helpful
- Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment
- Must have leadership and assertiveness skills
- Must have a clear voice, a pleasant presentation, along with a pleasant attitude
- Familiarity with computers helpful
- Ability to relate well to people from diverse ethnic and cultural backgrounds
- Bilingual (Spanish/English or Hmong/English) required
Contact Information
Phone Calls Please. Qualified applicants may apply online, send resume to Kate Jaeger, Recruitment & Volunteer Manager, Sixteenth Street Community Health Centers, 1337 S. 16th St., Milwaukee, WI 53204 or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.
Job Summary
Start Date
immediately
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Required Education
High School or Equivalent
Required Experience
1+ years
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