The Bartolotta Restaurants is looking for a self-motivated IT Administrator with a customer-centric attitude to join their team! The IT Administrator serves as the primary contact for all Bartolotta employee IT needs. He or she will coordinate with third party IT partners, perform periodic maintenance and troubleshoot issues related to all technology related products including computers, phones, LAN, applications, computer peripherals, security and monitor the organization’s overall network health.
JOB DUTIES AND RESPONSIBILITIES:
Troubleshoot problems with systems, programs and hardware
Maintain the company’s computer systems and operating IT environment
Establish and maintain network users, user environment, and security
Assist in integrating new applications and technologies into the current system
Train users on software and equipment usage
Manage third-party software vendor relationships
Develop and communicate standards for use, operations and security of network, personal computers and data
Manage data backup and retrieval processes
Ability to multi-task and prioritize projects effectively
EDUCATION/TRAINING REQUIREMENTS:
Bachelor’s degree in Computer Science, Information Systems or related field
2+ years’ experience as a systems administrator
Prefer 1+ years’ experience as a Computer Technician or Desktop Support Specialist in a retail/hospitality/restaurant environment
Demonstrated experience in “hospitality heart” customer service
Ability to respond to help desk requests during restaurant operating hours
In-depth knowledge and experience with point-of-sale systems
Ability to effectively respond to questions from employees at all levels of the company