HOME REHAB COUNSELOR

• Develop comprehensive, room by room, detailed scopes of work for decent, safe, and sanitary occupancy of homes in various stages of disrepair
• Assist homebuyers and homeowners in their efforts to secure fair and realistic contracts for rehabilitation services from qualified and competent contractors
• Coach and guide families through the construction process to maximize families’ opportunity to successfully complete rehab and sustain homeownership
• Effectively manage relationships with ACTS families and advise them on approach to and pros and cons of change orders
• Problem-solve and coach homeowners through various home rehab challenges
• Document progress of home rehab projects in customer relationship management software
• Review documentation, confirm reasonableness, and approve disbursement requests
• Evaluate vacant homes in need of substantial repairs and recommend appropriate disposition strategies to ACTS Real Estate
• Collaborate with the various departments (real estate, counseling, marketing) of ACTS on activities such as home inspections and prospective scopes, orientations, and outreach activities in order to deliver a comprehensive program
• Develop, plan, and deliver home maintenance workshops for ACTS families
• Coordinate and manage group volunteer projects from outside organizations and agencies
• Manage routine maintenance and repairs for ACTS office building

• Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures
• Ability to provide high-quality customer and personal services. This includes understanding customer needs, effective communication with customer, and problem-solving to resolve customer concerns
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others
• Planning and delivering events, programs, and activities

• Minimum of three years of exposure to home construction or rehab process
• High School Graduate or some college
• Valid driver’s license and insured vehicle
• Computer skills and ability to learn Customer relationship management CRM software
• Proficiency with Office suite software
• Proficient using email

• Physical ability to walk through vacant homes in need of significant repairs, access all areas including attics and basements to develop scopes
• Able to use the telephone and communicate verbally
• Vision sufficient to visually observe the detailed condition of homes and structures
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar