Summary: The Development Database and Donor Services Manager plays a crucial technical role in the Alumnae & Donor Relations Department’s daily operations, including gift entry and support of the annual fund, major gifts, alumnae relations, and special events. The person in this role is a master of Raiser’s Edge and an expert problem solver. They have the ability to train other department employees on RE, will proactively identify new prospects and qualify existing prospects while producing easy-to-read queries/reports, maintain database integrity, and provide data analysis. Superb verbal and written communication skills as well as attention to detail and accuracy are paramount.
Database Management & Reporting:
Manage all aspects of Raiser’s Edge database including data accuracy, updates and corrections
Produces all queries, reports, lists needed for stakeholders in easy-to-read manner
Creates “dashboards” which graphically demonstrate revenue progress in real-time
Proactively analyzes, interprets and synthesizes information including from related services such as Blackbaud Analytics
Provides weekly/monthly status reports on annual fund, campaign progress, and alumnae performance
Maintain data integrity, clean up inconsistent data, and tune up of database performance across a wide range of data structures
Manage data connections and transfers between Raiser’s Edge and other external systems as needed
Maintain documentation of database structures, queries and reports
Reconcile dbase information with business office and verify data is consistent and accurate
Research ways to improve efficiencies for current data management processes
Gift Entry, Acknowledgments & Reconciliation:
Receive and enter all gifts into database with appropriate coding; manages check, credit card, stock, and online donation processes
Produces acknowledgement letters/tax receipts while checking for grammatical/typographical mistakes and knowledge of practical tax receipting protocol
Possesses superior communications skills (written and oral) to communicate directly with donors and external/internal stakeholders
Manages the department’s hard copy and electronic donation files
Generates pledge reminders
Conveys all cash, checks, and credit card donations to Business Office in a timely basis
Completes monthly reconciliation of donations with Business Office
Provides reports and other data to the Business Office in compliance with IRS requirements
Special Projects:
Conduct annual Raiser’s Edge NXT training of other development staff
Works with I.T. Department and other areas to help school initiatives including donor or alumnae records
Oversee the creation of briefing sheets on attendees at University events for the President and VP
Miscellaneous administrative office duties
Occasionally work evening or weekend special events
Other duties as assigned
Skills and Experience:
Related experience and education/training required, bachelor’s degree strongly preferred
At least 3-4 years managing a development donor database necessary, Raiser’s Edge experience preferred
Strong database and Microsoft Office experience; ability to utilize online tools to conduct prospect research
Proven ability to exercise reasoned, independent judgment while adhering to standard practices and policies
Understands and affirms the mission of Mount Mary University and the School Sisters of Notre Dame
Someone who takes pride in managing database and is passionate about helping education
Strong commitment to the ethical handling and management of donor and alumnae information
Strong analytical and organizational skills
Exceptional ability to multitask and prioritize projects
Excellent interpersonal oral and written communication skills required in order to proofread acknowledgment letters and communicate directly with donors via email or phone
Strong preference given to candidate with experience with prospect research and private school advancement experience
Qualifications:
To perform this job successfully, an individual must be able to perform each primary duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform primary functions.
Physical Demands:
May be required to lift up to 20 lbs.
Must reach, bend, stoop, lift
Must sit, walk or stand for longer periods of time
Some repetitive motion may be required
Extended hours in front of a computer screen is required
Working Conditions:
Scheduled for 40 hours a week
Varying workflow; sometimes stressful with high workload times of the year
Complete work required within an open-office setting with possible distractions
Complete work required within a limited time
Mount Mary University practices equal opportunity employment as part of our ongoing commitment to diversity in our workplace.