Who We Are

ADVENT, winner of three consecutive Milwaukee Business Journal Fastest Growing Firm awards, is an independent medical practice seeking Patient Service Representatives to advance our mission of empowering people to live better. Our innovative clinics put the well-being of our patients at the forefront of everything we do and our team members have a genuine desire to provide the highest level of care possible. Driven by a passion to be better tomorrow than we are today and hunt for the best solution to a patient’s needs, we pride ourselves on treating our patients and team members better than they even know they want to be treated.

Who We Want

The following professional characteristics are strongly valued by ADVENT:

· Collaborative

· Supportive

· Flexible

· Problem Solver

· Positive

· Humble

· Kind

· Efficient

· Inquisitive

· Fun

What You Will Do

The primary role of the Patient Services Representative is to provide excellent customer service and be a source of support to patients and teammates, a like. A successful patient services representative will be expected to routinely accomplish the following:

· Greet our new and established patients to our clinic

· Work in our call center delivering excellent customer service to our patients via phone

· Help patients completed required medical forms and registration when needed

· Accurately enter and update patient information into our practice management system

· Obtain and pre-screen medical records for patients visit

· Schedule appointments

· Protect and observe patient confidentiality

· Effectively manage information within electronic health record system

· Enhance our patients experience by ensuring all questions are answer and concerns are addressed timely and effectively

What You Need

In our search for the best fit, ADVENT is looking for candidates who possess the following:

· 2+ years of customer service experience

· High School Diploma or equivalent

· Medical Office and call center experience preferred

· Ability to effectively interact, in person, over the phone and in-writing with patients as well as all staff members.

· Ability to multitask and work easily with others

· Excellent Communication Skills

· A strong customer service focus

The Bottom Line

If you are looking for a rewarding career with a progressive medical practice, where your opinion counts, you feel appreciated and you want proper work/life balance, you've come to the right place.

Join a team that was named one of the Best Places to Work in 2016 and 2017 by the Milwaukee Business Journal and in 2018 by the Milwaukee Journal Sentinel.

We offer a very competitive benefit package which includes:

· Company-provided lunches

· Generous personal time off (PTO)

· Exceptional health insurance and dental insurance options

· 401K contribution

· Life insurance

· Company-sponsored training and continuing education opportunities

· A supportive, family atmosphere

· Advancement opportunities

Open to Full or Part Time, must be available to work shifts between the hours of 7:30am-6:00pm Monday-Friday and some Saturdays 7:30am-1:00pm.

This position will be based at our Wauwatosa Clinic, but must be open to working at all ADVENT locations as needed.

www.adventknows.com