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Customer Experience Specialist - OEM
Menomonee Falls, WI
Job Description
Central point of contact between external Customers and Brewer Company; fulfilling the role of Customer Advocate within the limits of Brewer’s terms and conditions of sale.
Proactively works with OEM sales to serve this market segment, building relationships with customers, managing order backlog and communicating with consistent messaging.
We Have:
You Will:
You Have (Requirements):
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Proactively works with OEM sales to serve this market segment, building relationships with customers, managing order backlog and communicating with consistent messaging.
We Have:
- Friendly people/teamwork
- Growth & development opportunities
- Work hard to play hard environment and progressive employee engagement benefits
- Competitive benefits package: Health, Life, Disability, Dental, Vision
- 401K with match
- Paid Time Off
- 9 Holidays
- Education Reimbursement Program
You Will:
- Continuously strive to improve customer relations with consistent, prompt, accurate and efficient service while exercising judgement necessary to maximize customer satisfaction within Brewer’s terms and conditions of sale.
- Build positive, collaborative relationship with OEM customer-base becoming the go-to contact point for this customer segment. Monitor daily communications; escalate to management and/or sales team as needed.
- Enter and manage moderately complex orders; collaborate with sales, production and distribution teams to ensure accuracy and on-time delivery.
- Manage order backlog, working proactively to identify and resolve issues before they come to the customer’s attention. Communicate professionally and proactively with customer if backlog issues will present a delivery date change for the customer.
- Manage customer complaints, and returned goods, ensuring compliance with all applicable standards. Work with Quality Department to ensure that prompt resolution is achieved and communicated to customer.
- Be informed about all Brewer products in order to discuss product features with customers and be able to provide basic troubleshooting and technical support.
- Consistent focus on gaining knowledge through use of best practices and standard procedures.
- Work against a set of goals determined collaboratively with management designed to facilitate learning and progress in role.
- Accomplish other duties as assigned.
You Have (Requirements):
- Associates degree plus two years’ experience or a High School diploma with five years’ experience in a Manufacturing and/or Customer Service environment (preferably).
- Basic Microsoft Office skills
- Commitment/Dependability
- Integrity
- Collaboration
- Attention to Detail/Quality of Work
- Ability to Analyze Moderately Complex Situations
- Customer Orientation
- Strong Sense of Urgency
- Results Orientation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Summary
Company
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Required Education
High School or Equivalent
Required Experience
1+ years
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