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POSITION
We are seeking a dedicated professional for the position of Point-of-Sale (POS) Support Specialist. The successful candidate will be an integral part of the Support Team in a high growth organization. This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues.
The POS Support Specialist will be working as a member of our Customer Support team and will be responsible for working remotely with our customers to resolve any support needs of our POS Retail Sales Solution. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.
JOB RESPONSIBILITIES
- Team members will provide timely and efficient application and basic technical support to existing customers via phone, web and/or email
- Keep customer informed of progression with issues and provide follow up
- Continually review, revise and update customer account data for accuracy, including contacts and mailing information
- Provide support and assistance to remote and internal team members
- Address account escalations and deal with unique customer requirements
- Assist with all phases of the hardware installation from ordering to on-site setup
- Keep accurate documentation of support activities and communications
- Assist in software testing
- Conduct telephone training as required
JOB QUALIFICATIONS
Knowledge and Abilities
- Basic knowledge of food service and/or retail sales related information.
- Able to multi-task in a fast-paced environment/set priorities within time constraints.
- Courteous and professional phone manner, demeanor and attitude are essential.
- Proven ability to meet deadlines, problem solve and teach others
- Excellent organizational, and customer service skills
- Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.
- Must be willing to work variable hours Monday – Friday from 6:00 AM to 6:00 PM (Pacific Time) and on a rotating basis for on-call 24x7 customer support.
- Occasional travel may be required for onsite installations.
- Must be able to lift approx. 30-40 lbs. during shipping and on-site installations.
- Requires experience in Point of Sale or Desktop Hardware Installation and Support.
- Requires Bachelor’s degree in food service, retail sales (food), or a related field OR the equivalent of 3-4 years work experience in the above-mentioned areas.
- Strong PC and system navigation skills, specifically in a Windows-based environment.
- Knowledge of Oracle databases and network environments is a plus.
- Previous customer service or support and/or basic technical experience required.
- Excellent verbal and written communication skills and interpersonal skills required.
Computrition Inc. is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply. If you need a reasonable accommodation to complete the application process, please contact the Company's Human Resources Department.