Relocation Counselor
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Shelton, CT / Milwaukee, WI
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Posted 10 days ago
Job Description

Position may be located in Milwaukee, WI or Shelton, CT

A Relocation Counselor is the primary contact for our customers and clients in the domestic and global relocation processes. 
A Relocation Counselor must combine highly refined interpersonal skills with a strong knowledge of domestic and/or global relocation processes in order to achieve a high degree of satisfaction with clients and customers (transferees) and to operate within fiscal parameters.

 
 

 

 
 

Job Duties Include:
 

 
 

·         Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport.
 

 
 

·         Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes.
 

 
 

·         Maintain regular and positive contact with transferee using verbal and written communication.
 

 
 

·         Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner.
 

 
 

·         Assist transferee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
 

 
 

·         Manage the household goods process including survey, pack/load, delivery, and claims.
 

 
 

·         Facilitate and conduct property management services on behalf of the transferee.
 

 
 

·         Provide home marketing assistance (HMA) in a professional and timely manner.
 

 
 

·         Manage transferee to allocated budget for expenses; escalate exceptions to client and manager.
 

 
 

·         Facilitate expense reimbursements to the transferee and payments to service partners.
 

 
 

·         Meet or exceed service metrics and revenue capture expectations; ensure collection of destination referral fees.
 

 
 

·         Escalate issues as appropriate-partnering with Account Managers and TRC management to ensure on-going client/customer satisfaction.
 

 
 

·         Follow all work-flows in the SMART system to ensure timely billings.
 

 
 

·         Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
 

 
 

·         Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
 

 
 

·         Discuss home sale process with the transferee and explain the required documentation and the roles of TRC and the title company.
 

 
 

·         Negotiate home sale contract and buyout with transferee, listing agent, and title company.
 

 
 

·         Review and analyze appraisals and home inspections to ensure accuracy and comprehensiveness of information presented.
 

 
 

·         Develop, present, and execute effective home marketing strategies to reduce list to sale cycle times.
 

 
 

·         Coordinate the permanent housing search in destination location, leveraging referrals to TRC’s preferred partners.
 

 
 

·         Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner.
 

 
 

·         Review and approve leases for international transferees.
 

 
 

·         Assist international transferees with Visa requirements. 

 
 

Minimum Requirements for the Position:
 

 
 
  • High school diploma or equivalent
  • 3+ years of experience in customer service
 
 

Preferred requirements for the position include a college degree and previous experience in the real estate and/or relocation industries

Additionally, we look for the following:

 

 
 

·         Excellent verbal and written communication skills with the ability to develop technical business correspondence both internally and externally
 

 
 

·         Work under minimal direction, organized and have the ability to prioritize commitments and projects
 

 
 

·         Strong customer relations skills that include the ability to work with discretion and integrity
 

 
 

·         Team player with a strong work ethic
 

 
 

·         Demonstrate negotiation skills
 

 
 

·         Demonstrate highest level of professionalism in both appearance and behavior

 
 

·         Able to maintain regular, standard work hours
 

 
 

·         Able to have off-hours flexibility and to travel as needed to meetings and training events
 

 
 

·         Demonstrated ability to think critically and problem solv
 

 
 

·         Act with persistence and tact in resolving issues both internally and externally
 

 
 

·         Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)

Must be able to lift/carry up to 25 pounds and to climb flights of stairs.


 

 

Job Summary
Start Date
03/01/2017
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st shfit
Required Education
High School or Equivalent
Required Experience
3+ years
 This company is a Federal Contractor
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