Relocation Counselor I
As Employee-Owners we each take individual pride in what we do and how we serve customers
Shelton, CT US / Milwaukee, WI US / Dallas, TX US
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Posted 9 days ago
Job Description

Position may be located in Milwaukee, WI or Shelton, CT
You aren't just joining a company - - you are becoming an owner.  We proudly tell our customers that we are 100% employee-owned.  This means that are committed to giving them the best possible service because, after all, it's our company.  As a Relocation Counselor you are on the front lines helping our customers with their relocation needs, providing guidance and support during this time of change for them.

 

Job Duties Include:

·         Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport

·         Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes

·         Maintain regular and positive contact with transferee using verbal and written communication

·         Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner

·         Assist transferee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.

·         Manage the household goods process including survey, pack/load, delivery, and claims

·         Facilitate and conduct property management services on behalf of the transferee

·         Provide home marketing assistance (HMA) in a professional and timely manner

·         Facilitate expense reimbursements to the transferee and payments to service partners

·         Meet or exceed service metrics and revenue capture expectations; ensure collection of destination referral fees

·         Escalate issues as appropriate-partnering with Account Managers and TRC management to ensure on-going client/customer satisfaction

·         Follow all work-flows in the operations system to ensure timely reporting

·         Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.

·         Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.

              ·         Discuss home sale process with the transferee and explain the required documentation and the roles of TRC and the title company.
             ·         Negotiate home sale contract and buyout with transferee, listing agent, and title company.
             ·         Review and analyze appraisals and home inspections to ensure accuracy and comprehensiveness of information presented.
             ·         Develop, present, and execute effective home marketing strategies to reduce list to sale cycle times.
             ·         Coordinate the permanent housing search in destination location, leveraging referrals to TRC’s preferred partners.
             ·         Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner.
             ·         Review and approve leases for international transferees.
             ·         Assist international transferees with Visa requirements.   
 

Minimum Requirements for the Position:

  • High school diploma or equivalent
  • 3+ years of experience in customer service
Preferred requirements for the position include a
  • college degree
  • previous experience in the real estate and/or relocation industries
 
Additionally, we look for the following:
   ·         Excellent verbal and written communication skills 
   ·         Ability to work under minimal direction, organized and have the ability to prioritize commitments and projects
   ·         Strong customer relations skills that include the ability to work with discretion and integrity
   ·         Team player with a strong work ethic
   ·         Demonstrated negotiation skills
   ·        Highest level of professionalism in both appearance and behavior
   ·        Able to maintain regular, standard work hours
   ·         Able to have off-hours flexibility and to travel as needed to meetings and training events
   ·         Demonstrated ability to think critically and problem solv
   ·         Act with persistence and tact in resolving issues both internally and externally
   ·         Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)

Must be able to lift/carry up to 10 pounds and to climb flights of stairs.


 

 

Job Summary
Start Date
06/01/2017
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st shfit
Salary and Benefits
We offer a wide range of benefits including medical, dental, vision, group and voluntary life, group short-term disability, and long-term disability. Flexible spending accounts and health savings accounts are available. We even care for your pets. We offer flexible work hours and enjoy a generous PTO program. We grow our ownership in the company through annual allocations of stock. Along with a 401(k) program, we are able to build wealth and save for the future.
Required Education
High School or Equivalent
Required Experience
3+ years
 This company is a Federal Contractor
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