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Position may be located in Milwaukee, WI or Shelton, CT
You aren't just joining a company - - you are becoming an owner. We proudly tell our customers that we are 100% employee-owned. This means that are committed to giving them the best possible service because, after all, it's our company. As a Relocation Counselor you are on the front lines helping our customers with their relocation needs, providing guidance and support during this time of change for them.
· Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport
· Consult on and administer relocation benefits according to client policies; adhering to expense guidelines, policy coverage, and timeframes
· Maintain regular and positive contact with transferee using verbal and written communication
· Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner
· Assist transferee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
· Manage the household goods process including survey, pack/load, delivery, and claims
· Facilitate and conduct property management services on behalf of the transferee
· Provide home marketing assistance (HMA) in a professional and timely manner
· Facilitate expense reimbursements to the transferee and payments to service partners
· Meet or exceed service metrics and revenue capture expectations; ensure collection of destination referral fees
· Escalate issues as appropriate-partnering with Account Managers and TRC management to ensure on-going client/customer satisfaction
· Follow all work-flows in the operations system to ensure timely reporting
· Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
· Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
· Discuss home sale process with the transferee and explain the required documentation and the roles of TRC and the title company.· Negotiate home sale contract and buyout with transferee, listing agent, and title company.
· Review and analyze appraisals and home inspections to ensure accuracy and comprehensiveness of information presented.
· Develop, present, and execute effective home marketing strategies to reduce list to sale cycle times.
· Coordinate the permanent housing search in destination location, leveraging referrals to TRC’s preferred partners.
· Manage designated service partner relationships and facilitate resolution of service escalations in an effective and timely manner.
· Review and approve leases for international transferees.
· Assist international transferees with Visa requirements.
Minimum Requirements for the Position:
- High school diploma or equivalent
- 3+ years of experience in customer service
- college degree
· Ability to work under minimal direction, organized and have the ability to prioritize commitments and projects
· Strong customer relations skills that include the ability to work with discretion and integrity
· Team player with a strong work ethic
· Demonstrated negotiation skills
· Highest level of professionalism in both appearance and behavior
· Able to have off-hours flexibility and to travel as needed to meetings and training events
· Demonstrated ability to think critically and problem solv
· Act with persistence and tact in resolving issues both internally and externally
· Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Must be able to lift/carry up to 10 pounds and to climb flights of stairs.
Equal Opportunity Employer - Disability/Vet. TRC will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.