Inside Sales and Customer Service Rep
New Berlin, WI 
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Posted 90 months ago
Position No Longer Available
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Job Description

Blast Cleaning Technology, Inc. (BCT) a leader in blast equipment manufacturing and was founded on repairing, rebuilding and upgrading shot blast equipment.  Partnering with industry-leading technology suppliers, we provide unmatched service and support for the foundry, forging, metal fabrication, automotive, aerospace, agriculture, defense, rail, energy and power generation industries.  Our mission is to design world-class equipment, components, and system upgrades that provide solutions to long-standing problems with blast equipment.

In this position under the direction of and reporting to the Customer Service Manager, the Inside Sales and Customer Service Representative  answers customer calls, answer customer questions, researches customer inquiries, provide quotes, and enter orders.  This position also supports outside sales representatives as needed.  This person is expected to have strong written and verbal communication skills, have an attention to detail; ability to interact with others in the organization to resolve problems, and a strong desire to provide a high degree of customer service.as a focal point of contact on all project issues, both internally and externally, from acceptance of contract through final system startup and turnover to the customer.


 

Work Requirements
  • Receives customer calls; provides quotes; enters orders; resolves customer issues.
  • Supports outside sales reps by providing quotes, following up with customers, and entering orders.
  • Orders third party products, or request procurement to source products, for drop shipment directly to customers.
  • Works with engineering and procurement when fabricated parts are needed for an order.
  • Coordinates with shipping and receiving relative to customer orders, issues warehouse picks for orders, and ensures replacement or rush orders are communicated to shipping; and assists shipping when necessary.
  • Conducts technical research on OEM part numbers when parts are not in the ERP system; verifies cost, lead-times, and pricing for quotation.
  • Qualifies and setup new customers in ERP system; works with accounting to establish credit terms and verify credit status of a customer.
  • Processes return authorizations, works with accounting to issue customer credits, works with engineering and procurement for warranty claims; ensures warranty claims are handled timely and customer is satisfied.
  • Resolves customer issues in a timely manner, tracks and reports on customer issues on a monthly basis, does corrective actions as needed. 
  • Prospects for new customers and follows up on dormant accounts.
 

Work Experience
  • Prior customer service or inside sales experience in an industrial or wholesale company.
  • Strong written and verbal communication skills
  • Experience with Fishbowl and Saleforce.com a plus.
  • Mechanical aptitude is highly desirable.
 
 

Education Requirements
  • Associate’s degree in business or 5+ years of equivalent business work experience.
 
 
 
 

 

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Position No Longer Available
Job Summary
Company
Blast Cleaning Technologies, Inc.
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Salary and Benefits
In Addition to a competitive salary, BCT offers a comprehensive benefits package including PTO, Health, Dental, Vision, Life, STD, LTD, Critical Illness, Accident Insurances and a matching 401K.
Required Education
Associate Degree
Required Experience
5+ years
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