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Customer Service Representative
Madison, WI
Job Description
Hupy and Abraham, a personal injury law firm headquartered in Milwaukee, WI, is looking for a professional and motivated Customer Service Representative for the Madison, WI office.
Hupy and Abraham, S.C. has a proven record of large settlements in serious cases. With lawyers having combined experience of over 125 years, our law firm is top-rated, has a large legal support staff and has handled thousands of cases from routine accidents to those resulting in multi-million dollar settlements. Our mission is to give clients the best possible representation from the beginning of their case to its conclusion.
Hupy and Abraham, S.C. has a proven record of large settlements in serious cases. With lawyers having combined experience of over 125 years, our law firm is top-rated, has a large legal support staff and has handled thousands of cases from routine accidents to those resulting in multi-million dollar settlements. Our mission is to give clients the best possible representation from the beginning of their case to its conclusion.
The Customer Service Representative is responsible for opening new claims and working them until settlement. Please review the following responsibilities and requirements prior to applying. No phone inquiries please.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Screening potential new clients by telephone and opening a claim
- Resolving property damage claims to arrive at settlement which may include any/all of the following: vehicle, loss of use, sales tax title fees and any personal property that was damaged.
- Documenting all conversations and communication between the client, tow yard, insurance company and lienholder.
- Preparing and obtaining recorded statements from relevant parties as needed
- Accurately and expeditiously gather all case related data and enter in appropriate systems
- Ensuring the property damage file is complete with damages, reports, and photographs
- Negotiate property damage settlements, subject to department manager approval as appropriate
- Meet with potential clients to discuss firm representation
- Prepare and execute intake paperwork with potential clients
- Qualified candidates should have 1-5 years of experience in a customer related field
- Experience handling insurance property damage or auto claims is preferred
- Strong interpersonal personal communication skills (telephone & written)
- Innovative problem resolution
- Ability to work independently
- Ability to multi-task and thrive in a fast paced/dynamic environment
- Computer experience should include basic knowledge of Outlook, Word, and Excel
- High level of professionalism and confidentiality
- Must be able to be to travel locally using own vehicle as needed (@10% of time). Valid driver's license and car insurance required.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Long Term Disability
- Flexible Spending Accounts
- 401(k) Plan
- Paid Time Off (PTO) for Holidays, Vacation, & Personal Time
Job Summary
Company
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8:00 am - 5:00 pm
Required Education
High School or Equivalent
Required Experience
1 to 5 years
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