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Applications System Support Specialist
Great Opportunity
Milwaukee, WI
Job Description
The Housing Authority of the City of Milwaukee (HACM) is accepting applications for the position of Applications System Support Specialist.
Housing Authority of the City of Milwaukee Mission:
The Housing Authority will provide decent/quality, safe and affordable housing with transition options for those who desire them. “Transition option” is defined as the opportunity for residents to self-determine their interest in, and have access to, housing options that support long-term self-sufficiency.
Position Overview
Provide technical, functional, and strategic support to business areas regarding numerous key organizational or department software applications. Support may include but is not necessarily limited to system selection and installation, documenting policies and procedures, testing and troubleshooting applications, identifying and implementing solutions to system incidents, providing training support, implementing and testing system upgrades and maintenance, updating parameters, assist in developing and testing business continuity plans, identifying and implementing enhancements, and identifying new technologies that will best meet organizational needs.
Candidate Profile
Skills are required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: considerable skills in application software support, modifying, installation, implementation, testing, and troubleshooting; considerable skill in researching and evaluating computer software; effective customer service skills; skill in personal computer operation and ability to learn and operate a variety of software programs; and skill in providing technical advice and instruction to non-technical staff.
Work Experience:
Requires a minimum of 1 year to 3 years of related experience.
Type of Skill and/or Licensing/Certification/Registration:
The Housing Authority offers a comprehensive benefit package to include:
Pay Range: T.B.D.
Reports to: Information Technology Manager
Schedule: Monday – Friday 8:00am – 4:30pm.
Section 3 of the Housing and Urban Development Act of 1968, as amended by Section 915 of the Housing and Community Development Act of 1992, was enacted to “ensure that employment and other economic opportunities generated by certain HUD financial funding shall, to the greatest extent feasible, and consistent with existing Federal, State and Local laws and regulations, be directed toward low and very low-income persons, particularly those who are recipients of government funding for housing”. If you live in public housing, are a recipient of a Section 8 rent assistance voucher, or you live in metro Milwaukee and you household income falls below HUD’s income limits, you may qualify as a Section 3 applicant and receive preference for employment opportunities.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
Housing Authority of the City of Milwaukee Mission:
The Housing Authority will provide decent/quality, safe and affordable housing with transition options for those who desire them. “Transition option” is defined as the opportunity for residents to self-determine their interest in, and have access to, housing options that support long-term self-sufficiency.
Position Overview
Provide technical, functional, and strategic support to business areas regarding numerous key organizational or department software applications. Support may include but is not necessarily limited to system selection and installation, documenting policies and procedures, testing and troubleshooting applications, identifying and implementing solutions to system incidents, providing training support, implementing and testing system upgrades and maintenance, updating parameters, assist in developing and testing business continuity plans, identifying and implementing enhancements, and identifying new technologies that will best meet organizational needs.
Candidate Profile
Skills are required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: considerable skills in application software support, modifying, installation, implementation, testing, and troubleshooting; considerable skill in researching and evaluating computer software; effective customer service skills; skill in personal computer operation and ability to learn and operate a variety of software programs; and skill in providing technical advice and instruction to non-technical staff.
Education:
Some college or Associate Degree (AA) and/or vocational or technical school and/or specialized training or certification is prefered, or equivalent experience.Work Experience:
Requires a minimum of 1 year to 3 years of related experience.
Type of Skill and/or Licensing/Certification/Registration:
- Experience with Microsoft Office Suite 2000-2013
- Experience in the VB6, Crystal Reports, VBA, MS SQL, ORACLE DB, MySql
- Experience in the MS Windows Platform
- Experience with web development using HTML 5, Java, PHP and other frame work platforms
- Solid skills in Database installation and maintenance, tuning and capacity planning
- Good concept on database design and programming
- Mobile App development desirable with IOS and Android
- Good technical knowledge and application experience across multiple IT platforms, development environments and applications.
- Valid Wisconsin Drivers License; Transportation for business use is required.
The Housing Authority offers a comprehensive benefit package to include:
- Health and Dental Insurance
- Flexible Spending
- Long Term Disability Insurance
- Pension
- Life Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Tuition Reimbursement
Pay Range: T.B.D.
Reports to: Information Technology Manager
Schedule: Monday – Friday 8:00am – 4:30pm.
Section 3 of the Housing and Urban Development Act of 1968, as amended by Section 915 of the Housing and Community Development Act of 1992, was enacted to “ensure that employment and other economic opportunities generated by certain HUD financial funding shall, to the greatest extent feasible, and consistent with existing Federal, State and Local laws and regulations, be directed toward low and very low-income persons, particularly those who are recipients of government funding for housing”. If you live in public housing, are a recipient of a Section 8 rent assistance voucher, or you live in metro Milwaukee and you household income falls below HUD’s income limits, you may qualify as a Section 3 applicant and receive preference for employment opportunities.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
Special Notes/Instructions
The Housing Authority of the City of Milwaukee is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, national origin, ancestry, age, handicap, lawful source of income, marital status or sexual orientation.
Contact Information
Please go to www.hacm.org for complete job description.
Job Summary
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
The Housing Authority of the City of Milwaukee offers an excellent, comparable benefit package.
Required Education
High School or Equivalent
Required Experience
1 to 5 years
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