Call Center Positions - On the Spot Interviews
Wednesday, September 20, 2017
9:00am-4:30pm CDT
www.generac.com
Generac Power Systems
S45W29290 Wisconsin 59
Waukesha, WI 53189
(262) 544-4411
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Call Center Representative Positions - 10:30 am to 7 pm and 7 pm to 7 am shifts available

We have immediate full time opportunities available for individuals who are able to  provide excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution.
 
  • Provides excellent customer care to customers in a timely manner.
  • Provides accurate information to customers in a friendly manner.
  • Seeks out answers to questions within the materials and tools available.
  • Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
  • Achieves incoming call goals.
  • Maintains product knowledge through training and continuing education.
  • Fosters a positive team atmosphere in all functions of Customer Support.
  • Maintains a “customer first” attitude at all times.
  • Performs other duties as assigned.
  • High School Diploma or equivalent;
  • One year of experience handling a high volume of inbound calls or in a customer support role required;
  • High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
  • Intermediate computer skills;
  • Excellent verbal and written communication skills;
  • Strong customer service skills;
  • Excellent problem-solving skills;
  • Ability to keyboard 40 wpm while on the phone with customers;
  • Ability to provide customer friendly etiquette;
  • Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
  • Ability to troubleshoot issues, offer accurate information;
  • Ability to work independently with a high attention to detail;
  • Accurate grammar, punctuation and spelling; and can do attitude.
Generac Power Systems, Inc. offers annual merit increases (must be in good standing i.e. good performance and attendance)  overtime after 8 hour shift, an excellent benefits package including medical, Single coverage medical coverage as low as $44 per month which includes wellness covered at 100%, $30 office visits, and free telemedicine, dental, vision, life, 401k Match, promotions from within, company outings, discounts on products and more! 

 If you are looking to work for a solid Wisconsin based company, come talk with us!  
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