From electric motors and generators to gear reducers, and electronic switchgear, our products convert power into motion to help the world run more efficiently. You will find Regal products in home furnaces, pumps, elevators, conveyors, X-ray machines, office equipment, power stations and thousands of other critical uses.
As a company, we are in the midst of simplification. While our customers know us best by our individual brand names, within our company we are one Regal, operating with a single vision and common initiatives. We are consolidating our product lines, standardizing our computer systems, reducing the number of legal entities and streamlining our product brands—all with the idea of making it easier for customers to do business with us. We are becoming a more dynamic enterprise-continuously innovating and growing to reach more people in more markets around the world. And we are doing so with the confidence that comes with our years of industry experience.
Regal has long been known as a company where talented people want to work. Why? We value a workplace where bureaucracy is discouraged, entrepreneurial thinking is fostered, and decision-making is streamlined by an “open-door” management style. Our employees think and act like owners because they are promoted on their merits. They are rewarded for their performance and for living our values. We are proud to say that our people treat each other with mutual respect and dignity. We truly feel that, no matter how large we grow, each employee can make a difference. We are also dedicated to community service making a positive difference in the communities where we live and work.
Customer Care is our most important company initiative. An important part of customer care means identifying and meeting customer needs within our core product categories, developing new products and system solutions and identifying category expansion opportunities. To ensure consistent, unparalleled levels of service, we continually measure our customer care efforts, using on-time delivery performance, quality metrics and our Net Promotor Score as key indicators of success.
We aspire to be known as externally focused, internally driven and values-based. We are an organization people can trust—doing what we say and reporting results with accuracy and objectivity. Over the years we have been in a continual state of transformation and growth. Our ongoing success can be attributed, in large part, to an aggressive acquisition program, which has become a company hallmark. As a result, we have been able to provide consistent top-tier returns to our shareholders.