I give myself and everything I commit to 100% until I succeed. I am committed to the Vision, Mission, Culture and success of Hawks, its current and future team, and its clients at all times. I am a good neighbor and a strong community participant, and always recommend products and services of Hawks to others.
I seek to provide winning solutions to my customers’ needs. I listen to my customers, educate them and follow through on my promises. I deliver quality products and services efficiently, consistently, pleasantly and professionally.
Hawks’ success as a company is a result of pooling its talents. I respect the ideas of my co-workers, and recognize their individual contributions. I am a team player and support my co-workers when things are going well and not so well. I do whatever it takes to stay together and achieve team goals. I focus on cooperation and always come to a resolution, not a compromise. I am willing to admit my mistakes and share them as learning opportunities. I ask for help when I need it and I am considerate of those who ask me.
I strive to exceed my customers’ expectations with exceptional products and friendly, timely and efficient service. I set high standards for myself and continuously seek ways to improve. I work on a system that generates value by growing revenues, controlling costs and using assets as efficiently as possible. I look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.
I am responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results and I know that for things to change, first I must change.
I speak positively of my fellow team members, my clients and Hawks in both public and private. I never use or listen to sarcasm or gossip. I allow others to speak without interrupting and I address people by name. I always apologize for any upsets first and then look for a solution. I only discuss concerns in private with the person involved.
I meet the highest standard of ethical behavior. I am honest in my dealings with my customers, my fellow employees, my community and myself. I am a steward of Hawks and always speak the truth. What I promise is what I deliver. I only make agreements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity and I clear up all broken agreements immediately.
I view my life and my work as a journey to be enjoyed and appreciated. I create an atmosphere of fun and happiness so those around me enjoy it as well.