Why Pick Blick?
At Blick, providing the best service to our customers is an essential part of our philosophy. Our long-standing business motto - "Blick Ships Quick" - embodies our commitment to getting our customers what they want, when they want it.

Best Service
We have real people answering the phone 24/7, and our automated picking equipment allows us to process most orders within 24 hours (with no additional rush charges). Our full-time product information specialists are "art material experts" who answer consumer questions on the phone, by email, and by mail. Our contact center staff and retail store personnel spend thousands of hours every year learning about our products so they can assist customers in making informed decisions. We pride ourselves in making very few mistakes, but if we cause them, we do everything in our power to make things right. We have the most customer-friendly return policy (no questions asked, no restocking fee) in the industry.

Best Selection & Availability
We know that being creative often requires materials that are difficult to find. That's why Blick stocks more than 60,000 products in its warehouse and offers nearly 15,000 factory-direct items, which means we should always have what you need in stock. If we don't, that's our fault, not yours. That's why we do something virtually none of our competitors do - we never cancel a backorder unless you ask us to, and when we receive your backordered item, we ship it out to you immediately - at no additional cost to you!

Best Knowledge
Our sales staff and product information specialists are trained to hunt down answers to your tough questions regarding materials, techniques, and safety. Hundreds of Blick videos are also available on DickBlick.com and on YouTube.com, including video lesson plans for teachers, and product demonstrations for artists.

Best Value
Art is an important part of a well-rounded education for children and young adults. At the same time, art educators are being challenged by reduced budgets. We also know that most student, amateur, and professional artists have limited funds to spend on their materials. Because of Blick's unmatched purchasing power, our buyers find the best values, and then pass those savings on to our customers. We continually scour competitive ads and websites to make sure we offer you the best prices. Our buyers also source products from around the world to sell under the Blick brand name - assuring even more value for your money.