Overview
Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.
The Office of the Bursar is a support service department in the Division of Administration and Finance. Within the Office of the Bursar there are four key areas of operation: Accounts Receivable, Cashiering, Account Counseling and OneCard ID Services. Each of these operations provides services and support to NIU students, commercial customers and other NIU departments. |
Position Summary
This position is responsible for front office customer service and administrative duties for the OneCard Office and Bursar Cashier Office such as accepting and processing payments, researching and troubleshooting transaction issues, and assisting students, parents, faculty/staff and departments . In addition, this position will be responsible for assisting with all ID card related services and account issues, such as processing photo ID cards, resolving card holder concerns, processing huskie buck's payments, researching transactions and much more. |
Essential Duties and Responsibilities
Cashiering
- Review and document daily register transactions based on location worked.
- Prepare daily deposit ticket at end of day when not on register.
- Responsible for safely transporting OneCard deposits daily including any letters to the Bursar Offices
- Review OneCard related student charges next business day to verify successful posting in PeopleAdmin.
- Responsible for researching and resolving any account discrepancies.
- Run cash register as needed at OneCard and/or Bursar office to collect deposits to Huskie Bucks, Student Payments, Process Departmental Deposits, Commercial A/R deposits, Perkins Loan payments, State Offset payments, Collection Agency payments, Wire transfer, processing payment for lost ID, Replacement ID, and Rec Passes.
- Maintains a $100.00 to $400.00 register and must balance register every night.
Customer Service
- Assist with both OneCard and Bursar cashier operations by serving customers and visitors at the front desk, processing and creating identification cards, and resolving cardholder and/or account problems.
- Answer and redirect office telephone calls; check voice messages multiple times throughout the day.
- Answer email communications received in the OneCard, Bursar, and Cashier email box within the same day or next business day.
Processing Transaction
- Process customers request in OneCard and Bursar systems for Huskie Bucks refunds, Huskie Bucks corrections, Bursar charges, copy credit cards, visiting scholars, send out communication on return payments, and more.
- Maintains well-organized and efficient filing system for front operations and Managers file for monthly reconciliations.
Records and Procedure Maintenance
- Maintain and monitor ID card, printing, and office supplies.
- Notify appropriate staff members when supplies need to be ordered.
- Maintain and document any changes to the OneCard front office operating procedures and Bursar cashier Procedures.
- Monitor and provide updated information for website changes.
- Maintain the filing system between both offices and responsible for boxing up old records for storage per NIU records management.
Training
- Assist in training all student workers and extra help workers.
- Assist in documenting all training performed. Maintain and update the front desk-training guide.
Performs other related duties as assigned.
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Minimum Required Qualifications (Civil Service)
- High school diploma or equivalent.
- Any one or combination totaling eighteen (18) months from the following categories:
- College coursework in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's degree (120 semester hours) equals three (3) years (36 months)
- Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
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Knowledge, Skills, and Abilities (KSAs) (Civil Service)
Class Specific KSAs:
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.
- Skill in understanding written sentences and paragraphs in work-related documents.
- Skill in managing one's own time and the time of others.
- Ability to communicate information and ideas in speaking so others will understand.
- Ability to listen to and understand information and ideas presented through spoken words and sentences.
Position Specific KSAs:
- Ability to collaborate and work as part of a team.
- Ability to handle multiple tasks simultaneously.
- Ability to work independently.
- Ability to perform work with a detail-oriented mindset.
- Ability to prioritize assignments and deadlines.
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Specialty Factors (Civil Service)
N/A |
Preferred Qualifications (Civil Service)
- One (1) year of cash handling experience.
- Two (2) years of customer service experience.
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Minimum Required Qualifications (SPS)
N/A |
Additional Requirements (SPS)
N/A |
Preferred Qualifications (SPS)
N/A |
Physical demands/requirements
- Standing may be required for an extended period of time depending on event.
- Light lifting and pushing of equipment to remote location on campus.
- Occasional stooping or kneeling as required for equipment setup.
- Frequent walking outdoors to Cashier Office.
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