Clinical Liaison, Surgical Services

Major Responsibilities:

• Establishes a Customer and Service Relationship with the Patient and their Family.
• Demonstrates Clinical Performance, Knowledge and Teaching To Promote and Foster Quality Patient Care and Customer Satisfaction.
• Serves as Role Model for Customer Service and Patient Satisfaction Initiatives. Leads Surgical Services Customer Satisfaction Throughout the Continuum.
• Provides a Safe and Secure Environment While Contributing to Effective Customer Satisfaction.
• Develops and processes SurgiNet reports that impact surgical operational process flows under the direction of the surgical department leaders.

Education/Experience Required:

• Certified Operating Room Technician or equivalent RN experience Clinical experience 1-3 years

Knowledge, Skills & Abilities Required:

• -Good verbal and written communication skills -Computer skills -Excellent Customer Service Skills -Good time management and organizational skills
• Current CPR

Physicial Requirements and Working Conditions:

• Ability to work different shifts in order to accommodate staffing Ability to respond quickly to patient and/or family needs and work at fast pace Work environment includes probability of exposure to adverse, hazardous, or unpleasant conditions while caring for the sick Ability to assist in evacuation of patients in the event of a fire or other disaster Ability to respond to patients and families in a timely manner and access all areas of the unit Ability to lift up to/or in excess of 20 pounds constantly
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.